
Quality Analyst for Healthcare BPO
4 days ago
We are currently looking for Quality Analyst to be part of our growing AR Team
As a Quality analyst you'll play a vital role in ensuring the delivery of high quality customer service and the accurate processing of account receivables for our healthcare clients.
What you'll be doing
- Monitoring and evaluating the quality of customer service interactions to identify areas for improvement
- Conducting regular quality audits and providing detailed feedback to the customer service team
- Analyzing account receivables data to identify trends and potential issues
- Resolving complex customer inquiries and complaints related to billing and payments
- Collaborating with the finance team to ensure accurate and timely processing of account receivables
- Providing regular reports and recommendations to the management team
- Participating in process improvement initiatives to enhance the overall customer experience
What we're looking for
- Minimum of 2 years' experience in a quality assurance or customer service role, preferably in the healthcare industry
- Strong analytical and problem-solving skills with the ability to identify and address issues
- Excellent communication and interpersonal skills to effectively interact with customers and team members
- Experience in account receivables management or billing operations
- Knowledge of healthcare industry regulations and compliance requirements
- Proficient in using data analysis tools and software
- Ability to work in a fast-paced, deadline-driven environment
-
Quality Analyst
2 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱450,000 - ₱900,000 per yearAbout the role As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent...
-
Quality Assurance Specialist
1 week ago
Pasay, National Capital Region, Philippines Access Healthcare Full time ₱900,000 - ₱1,200,000 per yearAccess Healthcare is looking for dedicated and detail-oriented Quality Analyststo join our Healthcare team.Key Responsibilities:Conduct regular audits of inbound and outbound calls for healthcare accounts to evaluate compliance, quality, and customer satisfaction.Identify areas of improvement and provide actionable feedback to agents and supervisors to...
-
Quality Analyst
1 week ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per yearAbout the role We are seeking a skilled Quality Analyst to join our dynamic team at access healthcare in Pasay City, Metro Manila. In this full-time position, you will play a crucial role in ensuring the highest standards of quality and compliance within our healthcare operations.What you'll be doingDeveloping and implementing quality assurance processes...
-
PH Registered Nurse – Quality Analyst
1 week ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per yearWe are currently looking for Registered Nurse Quality Analyst to be part of our ClinicalteamThe Quality Analyst will be responsible for monitoring and evaluating the quality ofcustomer service interactions, identifying areas for improvement, and ensuringcompliance with policies and procedures. The successful candidate must be a RegisteredNurse with...
-
Healthcare Process Trainer
4 days ago
Pasay, National Capital Region, Philippines Access Healthcare Full time $40,000 - $60,000 per yearAccess Healthcare Services Manila Inc. is seeking a dedicated and experienced BPO Trainer with a strong background inHealthcare BPO preferably in AR Claimsto join our dynamic team.This role is crucial in developing and enhancing the skills of our call center representatives to ensure they deliver exceptional service while effectively handling early payouts...
-
AR Claims Analyst
2 days ago
Pasay, National Capital Region, Philippines Access Healthcare Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a experiencedAR Claims Representativeto join our growing Healthcare BPO team.In this role, you will be responsible for managing the end-to-end medical billing cycle, ensuring timely collections, following up on unpaid claims, and maintaining healthy cash flow for healthcare providers in the US.Key Responsibilities:Perform follow-ups with...
-
Medical Claims/Analyst
1 week ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per yearJob description:We are looking for Claims Analyst to be part of our PIONEER TEAMYou'll be responsible for managing the entire claims process from initiation to resolution, ensuring accuracy, compliance, and efficiency.This role involves analyzing and processing healthcare claims, identifying discrepancies, and working closely with internal teams and clients...
-
BPO Quality Analyst for a PIONEER ACCOUNT
4 days ago
Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time $40,000 - $60,000 per yearResponsibilities:Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agentsAccurately evaluate teammate behaviors using the company's C.O.R.E. practice to successfully identify impacting strengths and opportunitiesConsistently and accurately communicate client opportunities to stakeholdersActively participate in...
-
Claims Analyst
4 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per yearAre you passionate about helping people and making healthcare more accessible? We're looking for driven and detail-oriented professionals to join our team as Healthcare Customer Service Representatives – Claims Analysts. What You'll Do:Provide exceptional customer support to patients and providersReview, analyze, and process healthcare claims with...
-
Medical Claims/Analyst
4 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱600,000 - ₱1,200,000 per yearAbout the role As a Medical Claims/Analyst - Healthcare Customer Service Representative at access healthcare, you will play a crucial role in providing exceptional customer service and claims processing support to our healthcare clients and their patients. This full-time position is based in Pasay City, Metro Manila, and offers the opportunity to contribute...