Operations Team Leader

2 weeks ago

Ortigas Metro Manila, Philippines Hytech Consulting Management Full time ₱1,200,000 - ₱2,400,000 per year

Who we are:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.

As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

Qualifications and Requirements:

• Bachelor's degree in business study or any related field.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.

• Have experience in resolving customer inquiries and handling complaints.

• Proven track record of training CS new joiners and quality control management.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Proficiency in Zendesk and CS CRM system will be an added advantage.

• Knowledge of the fintech industry will be an added advantage.

Benefits and Perks:

• Near SM Megamall

• Young, Passionate & Friendly Working Environment.

• Rewarding career development 

• Team building, creation, birthday party, free flow of snacks and drinks.

Role and Responsibilities:

• Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.

• Conduct regular team meetings, provide constructive feedback, and facilitate professional development.

• Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.

• Handle escalated customer issues and ensure prompt resolution.

• Foster open communication within the team and across departments.

• Act as a liaison between the customer service team and other departments to address issues and streamline processes.

Why Join Us?

At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

Ready to take the next step? Click the "Apply Now" button and let's connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at

We look forward to welcoming you aboard

  • Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Be Part of Our Pioneering TeamTake the lead in a global lending company that values innovation, collaboration, and career growth. We're on the lookout for a proactive and results-oriented TEAM LEADER – COLLECTIONS to guide our Collections Specialists toward operational excellence and successful account recovery.Job Key ResponsibilitiesLead, mentor, and...

  • CS Team Leader

    1 day ago

    Ortigas, Metro Manila, Philippines GameClub SEA Full time

    Player Support Squad LeaderLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Operations ManagerIndustry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS...

  • Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Enshored Inc. Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIESManage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations.Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.Provide meaningful career and professional...

  • Team Leader

    2 weeks ago

    Ortigas, Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱300,000 - ₱600,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...

  • Onboarding Team Leader

    3 days ago

    Ortigas, Metro Manila, Philippines KMC Solutions Full time

    We are seeking an experienced and proactive Client Onboarding Team Leader to manage, mentor, and lead the Client Onboarding Administration team. This role is crucial for ensuring the efficient, accurate, and compliant onboarding of all new client accounts and maintaining high standards of client data integrity. The Team Leader will be instrumental in driving...

  • sales team leader

    7 days ago

    Ortigas, Metro Manila, Philippines MEDICARE PLUS, INC. Full time $200,000 - $1,000,000 per year

    Job descriptionWould you like to join a company that truly values its employees? How would it feel to work in a space free from gender bias? Imagine the satisfaction of going home every day feeling happy and fulfilled. If this sounds like your ideal environment, submit your resume now at Medicare Plus Inc., where happiness at work is part of our...

  • Urgent: Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full time ₱250,000 - ₱750,000 per year

    Job Title: Team Leader Healthcare | Ortigas, PasigThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...

  • Team Leader

    3 days ago

    Ortigas, Philippines Everise Full time

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • area team leader

    2 weeks ago

    Ortigas, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱2,000,000 - ₱2,500,000 per year

    The Area Team Leader oversees day-to-day branch operations within an assigned area. The role ensures smooth parcel flow, compliance with company standards, achievement of KPIs, and proper coordination between sprinters, branch staff, riders, and management. The Area Team Leader supports branch performance through supervision, coaching, monitoring, and...

  • Team Leader

    2 weeks ago

    Eastwood, Metro Manila, Philippines Probe CX Full time ₱1,500,000 - ₱2,500,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...