Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines iCrescendo INC. Full time ₱150,000 - ₱250,000 per year

About the role

We are looking for Customer Service Representatives to handle a Telecommunications (Telco) Account in our BPO company. In this role, you will support customers with their mobile, internet, and cable service needs. You will be responsible for addressing inquiries, troubleshooting technical issues, and ensuring excellent customer experiences.

What you'll be doing

  • Handle inbound calls, chats, or emails from customers regarding mobile, broadband, and cable services.
  • Assist with billing concerns, payments, account activations, and plan upgrades.
  • Provide technical troubleshooting for network, connectivity, and device-related issues.
  • Educate customers about available plans, promotions, and service features.
  • Ensure first-call resolution and escalate unresolved issues when necessary.
  • Maintain accurate and complete records of customer interactions.
  • Meet performance metrics such as quality, efficiency, and customer satisfaction scores (CSAT).

What we're looking for

  1. Must have 6 months BPO/Call Center experience
  2. Willing to work on site at McKinley Taguig
  3. Willing to do One-day process (Virtual Hiring)

What we offer

  1. Competitive Salary Package (with account-based allowances)
  2. Performance Bonuses & Monthly Incentives
  3. Signing Bonus (for select accounts)
  4. Rice Allowance & Complexity Pay
  5. Night Differential Pay (for night shifts)
  6. Paid Training with Allowance
  7. HMO Coverage on Day 1 (plus free dependents for select accounts)
  8. Paid Time Off (Vacation & Sick Leaves)
  9. Career Development & Promotion Opportunities
  10. Employee Engagement Programs & Perks
  11. Stable, Long-Term Employment in a growing industry

  • Customer Service Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Firstsource Full time ₱150,000 - ₱250,000 per year

    Company DescriptionFirstsource Solutions Limited, established in 2001 and part of the RP-Sanjiv Goenka Group, is a specialized BPS partner with a focus on providing transformational solutions and services. Our teams utilize cutting-edge tech, data, and analytics to serve clients across various industries including healthcare, banking, financial services,...

  • Customer Service Representative

    1 day ago

    Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time ₱25,000 - ₱60,000 per year

    Company DescriptionBCS Technology International (BCS) is a global IT professional services organization specializing in the delivery of customized solutions in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. With over 17 years of experience, BCS consultants have implemented end-to-end...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines AGS Health Full time ₱250,000 - ₱500,000 per year

    Company DescriptionAGS Health is the premier brand for healthcare revenue cycle solutions.We are an analytics-driven, technology-enabled organization that provides healthcare billing, coding, and customized analytics solutions to some of the nation's largest healthcare organizations. Our client success team is second-to-none in collaborating with clients to...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines ELLA DL BEAUTY INC Full time ₱150,000 - ₱250,000 per year

    WE'RE HIRINGOnsite | BGC, TaguigFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.CUSTOMER SERVICE REPRESENTATIVEDeliver exceptional support. We're hiring Customer Service Representatives to assist...

  • Customer Service Representative

    3 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Seeking enthusiastic Customer Service Representatives to join our growing team at Access Healthcare Services Manila, Inc. This full-time position is located in Taguig City, Metro Manila and requires at least 1 year of prior experience in a healthcare-focused customer service role. As a Customer Service Representative, you will be the primary...

  • Customer Service Representative

    7 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱250,000 - ₱500,000 per year

    Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines ANT COLONY Full time ₱216,000 per year

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Representative

    7 days ago

    Taguig, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱28,000 per year

    Start Your Career Today – Customer Service Representative at SM Clark PampangaReady to begin your BPO journey? We are looking for Customer Service Representatives to join our pioneer account at SM Clark Pampanga. With a fast and virtual hiring process (no final interview), you can land a job quicker and easier.Why Apply?Earn up to ₱28,000 salary...

  • Customer Service Representative

    7 days ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    CUSTOMER SERVICE REPRESENTATIVE (ORDER MANAGEMENT)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE (ORDER...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱20,000 - ₱28,000 per year

    Company DescriptionSyspro BPO Inc. is a trusted outsourcing company based in the Philippines, operating on a 24/7 shift schedule to serve clients across various time zones. As part of the Royal Cargo Group, Syspro BPO Inc. offers dedicated support and service solutions in key business areas including Human Resources, Accounting, Marketing, Customer Service,...