Junior IT Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines SuiteWorks Inc. Full time ₱150,000 - ₱250,000 per year

JOB DESCRIPTION:

  • Receive and process common client requests—provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection.
  • Assist in investigating software problems. Identify software bugs, prepare bug reports and submit fix requests.
  • Closely coordinate with business analysts, software developers, specialists and other subject matter experts in completing cases.
  • Maintain good relations with clients. Communicate well and consistently provide high quality service.
  • Other duties and responsibilities as assigned.

JOB QUALIFICATIONS:

  • SHS Diploma in the STEM strand and fresh graduates graduate in any IT-related course.
  • OJT experience in remotely setting up or installing software or hardware.
  • Good English communication skills.
  • Experience in technical support, client service, or outsourcing work.
  • Willing to work at night, on shifting schedule and on weekends.

BENEFITS:

  • Flexible work hours
  • 10 vacation leaves
  • 10 Sick leaves (convertible to cash)
  • Weekends off
  • Free meals every day
  • Monthly Incentives (Attendance and Performance)
  • Annual salary increase
  • Health insurance for you and one dependent, on day 1
  • Accident and Life insurances
  • Team building budget
  • Company-sponsored events
  • Hybrid work setup

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