Account Specialist IV

JOB DESCRIPTION

At JPMorgan Chase, we are committed to delivering exceptional client service and fostering a culture of excellence, innovation, and inclusivity. As a global leader in financial services, we value diversity and collaboration, creating an environment where every team member can thrive and contribute to our shared success. Joining our team means being part of a dynamic organization that prioritizes professional growth, offers competitive benefits, and encourages creativity and teamwork. If you are passionate about making a difference and driving positive change, we invite you to explore the exciting opportunities with us and help shape the future of finance.

As the Account Specialist IV - Chargebacks in the Commercial & Investment Bank team, you will manage and resolve chargeback disputes efficiently, analyze transaction data for trends, collaborate with merchants, and ensure compliance with industry standards. You will also prepare reports, provide training to junior team members, and seek opportunities for process improvement.

Job Responsibilities:

• Manage and resolve chargeback disputes in a timely and efficient manner.
• Analyze transaction data to identify patterns and trends related to chargebacks.
• Collaborate with merchants to understand their service requests and provide effective solutions.
• Escalate complex issues to appropriate departments when necessary.
• Maintain compliance with all regulatory and departmental practices and procedures.
• Prepare and present reports on chargeback trends and performance metrics.
• Provide training and support to junior team members as needed.
• Continuously seek opportunities for process improvement within the chargeback management system.

Required Qualifications, Capabilities, and Skills:

• Strong knowledge of chargeback processes and industry standards.
• Extensive experience in the payment processing industry, including familiarity with Visa, MasterCard, Discover, and JCB operating rules and regulations related to chargebacks.
• Must not be enrolled in any Performance Improvement Plan and should have achieved at least ON TRACK ratings in all Performance Dimensions.
• Excellent verbal and written communication skills.
• Strong critical thinking abilities and sound judgment in prioritizing workload.
• Advanced computer skills, including proficiency in multiple applications and MS Office Suite.
• Self-motivated with a proven ability to work with minimal supervision in a team environment.
• Ability to quickly assess the root cause of merchants' service requests and escalate as needed

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.