Senior Technical Support Specialist L3

2 days ago

Work from Home, Philippines Anchor Full time ₱240,000 - ₱360,000 per year

The Tech Support Specialist performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification. The Technical Support Specialist assists others in the technology department, as needed.

What you'll do:

  • Under direct supervision, provide business or after-hours service for escalated issues from their home.

  • Assist with new hire processing (account requests, verification, basic equipment configuration).

  • Perform basic software troubleshooting and hardware triage support.

  • Assist with off-site support for client functions/meetings.

  • Perform administrative tasks, such as changing passwords.

  • Handle minor functions such as moves, adds, changes, etc.

  • Respond to customer inquiries concerning support requests, systems status, and network connectivity.

  • Resolve hardware and software problems for firm-standard hardware/software.

  • Record inquiries, and repair/service requests.

  • Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.

  • Report problems with procedures and make suggestions for improvements.

  • Escalate to or consult with senior staff when a solution is unclear.

  • Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.

  • Process firmwide requests for software and documentation.

  • Track software licenses to ensure that the firm does not violate its agreements, and work with.

  • Purchasing and Contracts departments regarding software licensing and maintenance issues.

  • Coordinate mass distributions, including on-site software duplication and documentation reproduction.

  • Make recommendations to management regarding update and maintenance processes.

  • Perform administrative duties, as required

Job Type: Part-time

Pay: Up to Php30,000.00 per month

Expected hours: 20 per week

Benefits:

  • Company events
  • Health insurance
  • Work from home

Experience:

  • L3 Tech Support: 5 years (Required)

Work Location: Remote

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