Customer Service Clerk

2 days ago

Mandaluyong City, National Capital Region, Philippines Casamia Furniture Center Inc Full time ₱240,000 - ₱600,000 per year

Responsible for providing excellent service to customers, assisting with inquiries, coordinating call-to-deliver requests, and ensuring smooth and efficient transactions within the store.

Key Accountabilities

  • Provide front-line customer service support by addressing inquiries, concerns, and requests in a professional manner.
  • Handle and coordinate call-to-deliver orders, ensuring accuracy, timeliness, and proper documentation.
  • Assist customers in navigating store offerings and provide product information as needed.
  • Work closely with store teams to ensure efficient order processing and fulfillment.
  • Maintain customer service standards in alignment with company policies and values.
  • Perform other related tasks as may be assigned.

Skills

Strong Communication Skills

Customer Service Skills

Analytical Skills

Knowledgeable in Microsoft applications

Qualifications:

  • Must be a graduate of any 4-year course
  • Experience in customer service is a plus but not required
  • Fresh graduates are welcome to apply
  • With strong communication and interpersonal skills
  • Must be customer-focused, approachable, and adaptable to different situations
  • Willing to be assigned in SM Megamall
  • Amenable to work within Mall Hours (including weekends and holidays as scheduled)

We prefer walk-in applicants: Apply directly at Building A, SM Retail Headquarters, J.W. Diokno Boulevard, MOA Complex, Pasay City. Bring your updated resume, copy of SSS number, 2x2 photo, and ballpen. Wear formal attire. Look for Laila of Our Home HR at the receptionist.

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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