Sr. Manager – Account Management

4 days ago

Mandaluyong City, National Capital Region, Philippines Lhoopa Full time

About the Role

We're looking for a Manager – Account Management (Loan Applications) to lead and

elevate our loan application operations team. You'll manage a team of 15 account managers,

ensuring that processes run efficiently, communication is clear, and performance aligns with

company goals.

This role is ideal for a strategic, execution-driven leader who thrives on solving problems,

empowering teams, and driving operational success.

Key Responsibilities

  • Lead and manage the day-to-day operations of the loan application team, ensuring performance metrics and SLAs are consistently met.
  • Develop and implement strategic plans to streamline workflows, optimize productivity, and enhance customer experience.
  • Identify and escalate key issues proactively through structured problem-solving and data-driven insights.
  • Foster collaboration and accountability within the team—coaching, motivating, and empowering members to deliver excellence.
  • Communicate effectively across teams and senior leadership, simplifying complex operational issues into clear insights and actions.
  • Simplify complex operational details into clear, actionable communications for both leadership and frontline teams.
  • Collaborate cross-functionally with Product, Sales, and Credit teams to ensure seamless end-to-end loan processing.
  • Track and report operational KPIs, highlighting key trends, risks, and opportunities for improvement.
  • Drive a culture of continuous improvement—encouraging innovation, ownership, and execution excellence.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, engineering or a related field.
  • Minimum 5 years of experience in operations, account management, or process leadership—preferably in financial services, lending, or tech-enabled industries.
  • Proven experience managing a team of 10+ people in a fast-paced, data-driven environment.
  • Strong analytical and strategic planning skills; able to translate data into actionable plans.
  • Excellent communication and stakeholder management skills.
  • Demonstrated track record of execution—turning ideas into measurable outcomes.
  • Proactive, solutions-oriented mindset with a passion for improving processes and empowering teams.

Why Lhoopa?

  • Work with a purpose-driven team passionate about making housing accessible and affordable.
  • Join a culture that values innovation, growth, and execution excellence.
  • Opportunity to lead transformation within a growing, mission-driven organization.

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