Sr. Business Development Manager

1 day ago

Makati City, National Capital Region, Philippines Lamudi Full time
Job Description:
The Sr Business Development Manager for Telesales is responsible for leading a team Specialist and Sr Specialist handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through structured reporting, coaching, and operational alignment ensuring the team meets monthly targets on touchpoints, renewals, upsells, and collections.
Duties and Responsibilities
  • Client Retention & Churn Recovery
  • Implement and monitor client retention strategies, ensuring accounts are proactively managed before renewal dates.
  • Track and support the recovery of churned or at risk accounts, with clear action plans and recovery timelines.
  • Identify trends in client loss and coach the team to preempt similar risks in the future.
  • Revenue & Upsell Performance
  • Monitor individual and team targets for renewals, upselling, revenue retention and Strategic Recovery.
  • Conduct pipeline reviews and upsell strategy sessions to support all Senior & Account Managers in closing opportunities.
  • Payment Collection Monitoring
  • Oversee the team's payment collection follow ups in coordination with both Clients and Finance team.
  • Set weekly goals for aging reduction, and escalate overdue accounts as necessary.
  • Ensure billing disputes or collection issues are resolved in a timely manner
  • Client Segmentation Strategy
  • Define and implement segmentation logic for standard vs. high-risk/recovery accounts.
  • Customize engagement tactics and frequency based on client tier, lifetime value, or contract type.
  • Reporting & Analytics
  • Prepare and present weekly and monthly team reports.
  • Use insights to adjust strategies and coach the team toward improved outcomes (Weekly sync with Sr. Director and Head)
  • Strategic Planning & Execution
  • Work with senior leadership to define annual and quarterly goals for the Account Management team including targets for client retention, upselling and such
  • Translate strategy into actionable team KPIs, projects, and client engagement initiatives.
  • Team Development
  • Conduct regular one-on-ones, coaching sessions, and performance reviews.
  • Support onboarding and training of new Account Managers.
  • Foster a culture of accountability, client focus, and continuous improvement.
Minimum Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, or any related field. At least 2-4 years of experience in Account Management or Client Services, with leadership or supervisory experience is an advantage Excellent communication and client-facing skills, with strong problem-solving and negotiation capabilities. Strong organizational and time management skills Deep understanding of client lifecycle management, from onboarding through retention and renewal. Able to analyze data and use insights to improve revenue retention, upselling, and collection performance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Sr. Business Development Manager

    3 days ago

    Makati City, National Capital Region, Philippines Lamudi Full time

    Job Description:The Sr Business Development Manager for Telesales is responsible for leading a team Specialist and Sr Specialist handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through...

  • Sr. Business Development Manager

    1 day ago

    Makati City, National Capital Region, Philippines Bayut Full time

    Job Description:The Sr Business Development Manager for Telesales is responsible for leading a team Specialist and Sr Specialist handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through...

  • Solution Development Sr. Manager

    1 week ago

    Makati City, National Capital Region, Philippines Jones Lang LaSalle Property Consultants Pte Ltd Full time

    Are you a seasoned sales leader with a passion for driving growth and building lasting client relationships? JLL Philippines is seeking a Solutions Development Sr. Manager - Integrated Facilities Management (IFM) to significantly expand our Work Dynamics business, with a primary focus on Integrated Facilities Management (IFM) and Capital/Project offerings....

  • Sr. Medical Affairs Manager

    1 day ago

    Makati City, National Capital Region, Philippines Equicom Solutions Inc Full time

    A highly experienced and strategic Sr. Medical Affairs Manager to join our team in Makati City, Metro Manila. As a full-time position, you will play a crucial role in overseeing the operations and management of our medical arts division, ensuring the delivery of exceptional healthcare services to our patients.What you'll be doingDevelop and implement...

  • Business Development Officer

    1 day ago

    Makati City, National Capital Region, Philippines All Vision Business Enterprises Corporation Full time

    Open for Fresh GraduatesWe are seeking a highly motivated and detail-oriented Business Development Assistant to support our team. The ideal candidate will have a strong foundation in business principles, excellent communication and organizational skills, and a proactive approach to problem-solving. This role is a great opportunity for an individual looking...

  • Business Development Assistant

    1 week ago

    Makati City, National Capital Region, Philippines All Vision Business Enterprises Corporation Full time

    Open for Fresh GraduatesWe are seeking a highly motivated and detail-oriented Business Development Assistant to support our team. The ideal candidate will have a strong foundation in business principles, excellent communication and organizational skills, and a proactive approach to problem-solving. This role is a great opportunity for an individual looking...

  • Business Solution Sr. Analyst w/ AI

    2 weeks ago

    Makati City, National Capital Region, Philippines CBRE Asia Pacific Full time ₱5,500,000 - ₱11,000,000 per year

    Job ID250114Posted05-Dec-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestData & AnalyticsLocation(s)Makati City - National Capital Region - PhilippinesAbout The RoleCBRE is seeking a highly skilled and innovative Business Solution Sr. Analyst to join the Global Occupier Solutions Architecture & Pricing (GOSAP) Team in Manila. This role will...

  • sr. business development

    1 week ago

    Quezon City, National Capital Region, Philippines Richwell Phils. Full time

    Responsible in identifying new business opportunities, builds and maintains client relationships, and develops strategies to drive growth and revenue, finding new leads, creating sales plans, and ensuring long-term customer satisfaction. BDMs work to expand a company's market presence and often act as the first point of contact for potential clients. Key...

  • Business Development Manager

    1 day ago

    Makati City, National Capital Region, Philippines Electronic Transfer and Advance Processing Inc. Full time

    UNIT FUNCTIONThe Business Development Unit drives strategic growth and expands EMSI's footprint in the service industry, particularly in kiosk machines, cash management, and related solutions. It identifies new market opportunities, develops growth strategies, builds strategic partnerships, and oversees sales, servicing, maintenance, and technology-driven...

  • Business Development Manager

    1 week ago

    Makati City, National Capital Region, Philippines Equicom Solutions Inc Full time

    About the role As a Business Development Manager at Equicom Solutions Inc', you will play a key role in driving the company's growth and expansion. In this full-time position based in Makati City Metro Manila, you will be responsible for identifying and securing new business opportunities that align with the company's strategic objectives. Your focus will...