Sr. Operations Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,500,000 - ₱2,500,000 per year

Company Description

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sr. Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency. As a Sr. Operations Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

Job Description

You are also expected to:

  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
  • Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;
  • Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
  • Conduct all defined and required process compliance and adherence to all team members, partners and, third-party providers.

Qualifications

MINIMUM QUALIFICATIONS:

  • Earned a bachelor's Degree in any field (preferred not required)
  • At least 6 years of work experience in the same industry with 2-3yrs of management experience (Manager)
  • Excellent working knowledge on Microsoft Office applications
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Strong analytical skills
  • Demonstrated leadership skills
  • Must be willing to report on a graveyard/shifting schedules

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Sr. Operations Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱2,000,000 - ₱2,500,000 per year

    Company DescriptionAtSutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add aSr. Operations Managerwho will establish and create strategies that will enhance processes and boost ease and...

  • Sr. Manager – Process Improvement

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines E-Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Location:Onsite – Shaw, MandaluyongShift:Night ShiftJob SummaryWe are looking for a highly experiencedSr. Manager for Process Improvementto lead service excellence initiatives across BPO operations. The ideal candidate is a certified LSS Greenbelt professional with strong experience in driving KPI improvements such as CSAT and AHT.QualificationsLSS...

  • Sr. Accounting Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Enabled Full time ₱180,000 - ₱240,000 per year

    Mandaluyong CityFinance and AccountingFull timeJOB SUMMARY: The Sr. Accounting Specialist (Bookkeeping) will take responsibility in assuring that the financial statements are prepared accurately and timely in accordance with PFRS/IFRS. As someone in a senior role, the employee must also act to assist the Accounting Officer in leading the accounting...

  • Senior Operations Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines ibex Full time ₱2,000,000 - ₱2,500,000 per year

    ResponsibilitiesTheSr. Operations Manageris responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum...

  • Sr. CRM Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines HR TechX Corp. Full time $60,000 - $120,000 per year

    Key Responsibilities:Customer Care Operations:Oversee and ensure high-quality performance across: (Technical Field Support, Brand and Customer Experience Center Operations & Escalation and Fulfillment.Develop and execute strategic plans to meet and exceed service KPIs including resolution rate, satisfaction scores, and churn reduction.Benchmark across...

  • Operation Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Full time ₱1,500,000 - ₱2,500,000 per year

    Operations Manager Responsibilities:Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting,...

  • Operations Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Full time ₱1,920,000 - ₱2,160,000 per year

    Operations Manager Responsibilities:Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting,...

  • Operations Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines PENBROTHERS Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Sr. HRSS Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱2,400,000 per year

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.YOUR IMPACTA Sr. HR Benefits Specialist (Philippines Benefits) plays a crucial role in providing...

  • Sr. Manager, Cloud Operations

    2 weeks ago

    Makati City, National Capital Region, Philippines 69c02714-043a-4983-b086-0f4fada49511 Full time ₱1,500,000 - ₱3,000,000 per year

    The Cloud Operations Lead will provide day to day support to all business units using company's Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging azure services administration tasks and optimize cloud infrastructure, ensuring high availability, scalability, and...