E-Commerce Assistant
1 week ago
Location: Las Pinas City
Work Setup: Full-time, On-site (not remote)
About Us
is one of the Philippines' fastest-growing kids' clothing brands, loved for our fun, comfy, and affordable everyday wear. We're looking for a detail-oriented and proactive Ecommerce Assistant to join our growing team. You'll help ensure smooth day-to-day operations in our online stores, provide excellent customer support, and keep our fulfillment process running efficiently.
What You'll Do
- Manage Orders: Process, monitor, and update customer orders across our e-commerce platforms.
- Respond to Customer Inquiries: Answer questions via chat, email, or platform messages with professionalism and empathy.
- Handle After-Sales Requests: Process refunds, exchanges, and special design requests while coordinating with the right departments.
- Print Waybills & Coordinate Shipping: Prepare and organize shipping documents to ensure accurate and timely deliveries.
What We're Looking For
- Experience in ecommerce or customer service is an advantage (but not required—training will be provided).
- Strong communication skills in English and Filipino.
- Highly organized and detail-oriented.
- Comfortable using ecommerce platforms (Shopee, Lazada, Shopify, etc.) is a plus.
- Team player with a positive, problem-solving attitude.
- Willing to work on-site
Why Join
- Be part of a fun, fast-growing kids' fashion brand.
- Work in a creative and collaborative team that loves fresh ideas.
- Staff discounts and perks
- A chance to see your work influence thousands of shoppers daily
Job Type: Full-time
Pay: Php15, Php20,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Experience:
- social media management: 1 year (Required)
Work Location: In person
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