E-Commerce Specialist
2 days ago
About the Role
We're on the lookout for an energetic and detail-loving E-Commerce Specialist who's ready to take charge of everything online - from managing our platforms and listings to delighting customers and analyzing sales performance.
You'll handle our e-commerce platforms (Lazada, Shopee, TikTok Shop, and our website), manage campaigns, keep inventory in check, support customers, and help drive marketing ideas that grow the business.
What You'll Do
Platform Management
- Oversee daily operations of all e-commerce platforms (Lazada, Shopee, TikTok Shop, and our website).
- Manage campaign submissions, listings, ads, content updates, and product availability.
- Work with vendors, tech, and internal teams to ensure smooth communication and platform performance.
- Troubleshoot and enhance the online shopping experience.
Customer Service Management
- Respond quickly and professionally to customer inquiries on all platforms and social media.
- Handle returns, refunds, and complaints with empathy and efficiency.
- Maintain high customer satisfaction by resolving issues promptly.
Order Fulfillment & Logistics
- Monitor order fulfillment to ensure accurate and timely deliveries.
- Coordinate with warehouse and logistics teams to track and resolve shipping issues.
Merchandising & Inventory Analysis
- Analyze product performance, sales trends, and customer preferences.
- Identify bestsellers, slow movers, and suggest promotions or stock adjustments.
- Optimize stock levels to balance availability and avoid overstocking.
Financial Coordination
- Work with Finance to reconcile transactions, refunds, and payments.
- Ensure accurate records and reporting for all e-commerce sales.
Direct Orders & Reseller Support
- Process direct customer orders and assist potential resellers with applications.
- Ensure all reseller documentation and requirements are complete.
Business Development & Marketing Support
- Research new e-commerce opportunities and market trends.
- Support marketing campaigns and online promotions.
- Help create engaging product content (images, descriptions, videos).
- Share insights and data-driven ideas to boost growth and conversions.
Reporting & Performance Analysis
- Track KPIs and generate performance reports.
- Analyze data to find opportunities for improvement.
- Present findings and actionable insights to management.
What We're Looking For
- Bachelor's Degree in Business, Marketing, E-Commerce, or related field.
- At least 3 years of experience in e-commerce operations and customer service.
- Experience managing multiple platforms (Lazada, Shopee, TikTok Shop).
- Strong analytical skills — you love turning data into insights.
- Excellent communication and problem-solving skills.
- Organized, proactive, and detail-oriented.
- Proficient in MS Office, e-commerce tools, and order management systems.
- A team player with a genuine passion for e-commerce and customer experience
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