Customer Relations Officer
5 days ago
Job Description:
Maintain and update a unit-specific readiness checklist and a historical status tracker for each house or unit, capturing progress from RFO (Ready for Occupancy) through turnover.
Coordinate turnover schedules and move-in appointments with internal teams and clients, exercising urgency and proactive follow-through once the account or unit is cleared for loan takeout and declared Ready for Occupancy (RFO).
Work closely with the CPMGI Turnover Team to verify the completeness of the turnover and move-in kit (including keys, manuals, warranties) prior to handover, ensuring that all marketing collaterals are consistent with corporate marketing standards and guidelines.
Prepare summaries of unit readiness and assist in documentation for re-inspections.
Serve as the primary driver in facilitating inspections during post-construction and warranty rectification works, as well as turnover schedules, ensuring alignment with PD directives.
Qualifications:
- Education Background: Bachelor's Degree in any Business-related course
- Professional Experience: With at least 3 years' experience in customer service and housing loan application process from a real estate or lending institution
- Knowledge: Customer Service Expertise/Housing loan application process
Skills and Training:
- Effective Communication
- Skilled Negotiation
- Customer Service
- Problem Solving
- Decision Making
Job Type: Full-time
Pay: Php23, Php25,000.00 per month
Benefits:
- Flexible schedule
- Flextime
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Work Location: In person
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