BPO Real Time Analyst

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

OverviewJoin to apply for the Real Time Analyst role at IntouchCX.Be among the first 25 applicants.About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years,...

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

Qualifications:2nd year completed/College GradAt least 1 year exp as Real Time Analyst in a BPO setup (preferably in retail domain)Good communication skillsKnowledge in Verint/IEX/Genesys and MS ExcelLocation: Cebu CityWork Schedule: 24x7Work Setup: OnsiteJob Type: Full-timePay: Php33, Php34,000.00 per monthWork Location: In person

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

About the job BPO Lead Analyst - Cebu About the job Lead Business Analyst - Social Media (Cebu) | Hybrid Educational Requirement: Must be a College graduate Work Experience: 3 to 5 years experience in Business Analysis / Reports or Data Analytics Tools: MS Excel, PPT, PowerBI, PowerApps Good communication skills Start Date: ASAP Nature Of the...

Job Title: Real Time AnalystWe are seeking a skilled and experienced Real Time Analyst to join our team.As a Real Time Analyst, you will be responsible for monitoring service level performance, identifying areas of improvement, and implementing corrective actions. You will work closely with the operations management team to ensure seamless communication and...

Metrics Tracking:RTAs continuously monitor key performance indicators (KPIs) like call volumes, average handling time (AHT), service levels, and agent adherence.Trend Identification: They analyze real-time data to identify trends, anomalies, and potential issues that may impact service levels or efficiency.Alert Management: RTAs set up and respond to...