Real Time Analyst

OverviewJoin to apply for the Real Time Analyst role at IntouchCX.Be among the first 25 applicants.About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years,...

REAL-TIME ANALYST Work On-site in Cebu City Shifting Schedule Job Responsibilities: 1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

About the job: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice support Work Arrangement: 100% onsite in Cebu Shift Schedule / Rest Days: 24/7 operations with rotating shifts Educational Requirements: Undergraduate or college graduate Work Experience:Minimum of 2 years as a Real-Time Analyst...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

Job Title: Real Time AnalystWe are seeking a skilled and experienced Real Time Analyst to join our team.As a Real Time Analyst, you will be responsible for monitoring service level performance, identifying areas of improvement, and implementing corrective actions. You will work closely with the operations management team to ensure seamless communication and...

Metrics Tracking:RTAs continuously monitor key performance indicators (KPIs) like call volumes, average handling time (AHT), service levels, and agent adherence.Trend Identification: They analyze real-time data to identify trends, anomalies, and potential issues that may impact service levels or efficiency.Alert Management: RTAs set up and respond to...

Qualifications:2nd year completed/College GradAt least 1 year exp as Real Time Analyst in a BPO setup (preferably in retail domain)Good communication skillsKnowledge in Verint/IEX/Genesys and MS ExcelLocation: Cebu CityWork Schedule: 24x7Work Setup: OnsiteJob Type: Full-timePay: Php33, Php34,000.00 per monthWork Location: In person

Job OpportunityWe are seeking a detail-oriented and goal-driven professional to fill the role of Real Time Analyst Lead.This position requires someone with strong analytical skills and attention to detail to monitor queues in real-time and identify potential risks to meeting contractual Key Performance Indicators (KPIs).The successful candidate will have...