Real Time Analyst

Job SummaryThe Real-Time Analyst is responsible for monitoring and managing the real-time performance across multiple queues and accounts. This role involves analyzing data, identifying trends, and making recommendations to ensure optimal staffing levels and service levels are maintained. The Real-Time Analyst works closely with the operations team to...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

The Workforce Real-Time Analyst is responsible for the real-time management of contact center operations to ensure all service level agreements and key performance indicators are met. This role involves monitoring agent performance and adherence, making dynamic adjustments to staffing levels based on call volume, and collaborating with management to optimize...

About the roleWe are seeking a motivated and detail-oriented real-time analyst to join our dynamic team at Teleperformance Cebu IT Park. As a WFM Real Time Analyst I, you will play a vital role in ensuring the efficient and effective management of our customer contact operations. This full-time position offers the opportunity to work in a fast-paced,...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze past volume and...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.We are looking for someone who has:At least 1 year WFM Real Time Analyst work experience in the BPO...

WHAT YOU WILL DO:Build and maintain detailed financial models for real estate acquisitions and asset performanceAnalyze financial data to assess property and sector-level performanceExtract insights from operational and financial reports to support internal decision-makingPrepare investment memorandums and presentations for internal and external...

Qualifications:Minimum of 2 years of experience as WFM RTA in BPO industry.Amenable to work onsite.Very proficient with Microsoft Excel, ability to scrub, dissect and shape data, create customized reports.Excellent verbal, written and comprehension skills.Can start ASAPLocation: Cebu CityWork Schedule: Graveyard ShiftWork Setup: OnsiteJob Type: Full-timePay:...

Work set-up: Onsite (Cebu) Shift Schedule:Fixed work hours9AM-6PM ESTShifting schedule Requirements:Atleast 2 years in college/College GraduateMinimum of 2 to 3 years of experience in MIS Reporting Qualifications:Good analytical skillsExcellent in MS Excel & number crunchingGood knowledge of MIS reporting standardsGood interpersonal skillsExcellent oral and...

TASQ is looking for a MIS reports analyst to work on-site in either F. Cabahug St. or Cebu IT Park ASAP. The prescreening interview will be done over the phone. About the job MIS Reports Analyst - Medical Equipment Support (Cebu) Work setup: Onsite (Cebu) Account: Medical Equipment Support Responsibilities: Provide support to Operational Leadership teams,...