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Real Time Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

REAL-TIME ANALYST

Work On-site in Cebu City

Shifting Schedule

Job Responsibilities:

1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.

2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation

3. Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.

4. Generates and evaluates staffing schedules

Qualifications:

  • atleast 2-4 years of relevant experience as real-time analyst
  • Good analytical skills
  • Excellent in MS Excel & number crunching
  • Experience with Workforce Management software (scheduling, performance tracking, reporting)
  • Good interpersonal skills
  • Excellent oral and written communication and listening skills