NOC Engineer

1 day ago

Cebu City or Metro Manila, Philippines Parachute Technology Full time ₱450,000 - ₱600,000 per year


** THIS JOB POSTING IS AVAILABLE FOR APPLICANTS IN CEBU CITY OR METRO MANILA **

Essential Duties and Responsibilities

  • Audit server backups and remediate any alerts
  • Handle Tier 1-2 NOC tickets (server, network)
  • Respond to Priority 1 network outage tickets
  • Communicate with Parachute and client contacts on ticket statuses and progress
  • Make recommendations to optimize the clients' IT environment
  • Coordinate with ConnectWise NOC team to remediate alerts
  • Document all work in ConnectWise ticketing system
  • Work with NOC Analyst to update IT Glue documents, create new as needed
  • Assist on project work as needed
  • Resolve security alert tickets
  • Escalate issues and work with vendors

Requirements

Essential Technical Skills and Experience

  • Windows Server/Workstation troubleshooting
  • Windows Server/Workstation maintenance (patching, performance optimization)
  • General network troubleshooting
  • Familiarity with Office 365 and other SaaS applications
  • General IT and troubleshooting experience

Required Personal Skills

  • The ability to multi-task and work across a range of projects and issues with various timelines and priorities
  • Excellent verbal and written communication skills
  • Detail-oriented in planning, implementation, documentation, and follow-up
  • Reliable, on-time, personable, and customer-focused
  • Energetic, able to switch gears quickly from task to task
  • Desire to learn; independently and on the job

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