L2 NOC Engineer

3 hours ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱1,200,000 - ₱2,400,000 per year
SUMMARY

We are seeking a skilled and motivated Level 2 NOC Engineer to join our 24/7 Network Operations team. This role is critical for ensuring the stability and performance of our customers' IT infrastructure, particularly during off-hours and weekends. The ideal candidate will have a strong technical background, experience with multi-vendor networking environments, and a proactive approach to troubleshooting and communication.

JOB RESPONSIBILITIES
  • Monitor and respond to alerts from networking and server infrastructure.
  • Interpret and troubleshoot issues such as high CPU utilization, full C drives, and other system-level concerns.
  • Manage and log into networking switches (Cisco, Ruckus, Extreme, Juniper, Aruba) to adjust port settings and statuses.
  • Monitor and manage WatchGuard firewalls, including VPN and IPSEC tunnel health.
  • Utilize monitoring platforms such as PRTG (customer-facing NMS), Zabbix (for select customers), and NinjaOne (for ticket creation).
  • Use ConnectWise for remote desktop and endpoint management.
  • (Occasionally) Interact with ManageEngine depending on shift and workload.
  • Escalate unresolved issues as needed, while maintaining ownership and follow-through.
  • Communicate effectively via written updates, phone calls, and ticketing systems to ensure customers are informed and reassured.
QUALIFICATIONS
  • 5+ years of experience in NOC
  • Prior experience in an MSP (Managed Service Provider) environment is highly preferred.
  • Strong knowledge of both networking and server infrastructure with the ability to distinguish and resolve issues on either.
  • Hands-on experience with network devices from Cisco, Ruckus, Extreme, Juniper, and Aruba.
  • Working knowledge of WatchGuard firewalls, VPNs, and tunnel monitoring.
  • Proficient with monitoring tools such as PRTG, Zabbix, and NinjaOne.
  • Familiarity with ConnectWise and remote management best practices.
  • Excellent written and verbal communication skills.
  • Comfortable handling customer interactions in a professional and courteous manner.
  • Experience in after-hours or on-call support roles.
  • Strong organizational skills and the ability to manage time and priorities independently.
  • Nice to have: Industry certifications (e.g., CCNA, CompTIA Network+, or equivalent) are a plus but not required.
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent day and night shift schedule.

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