NOC Engineer

2 days ago

Makati City, National Capital Region, Philippines Highspring Full time ₱1,200,000 - ₱2,400,000 per year

Location: Philippines (Hybrid, 3X a week onsite, 2X a week WFH)

Department: Service Assurance

Schedule: 24x7


About the Role

We're looking for a Service Assurance Specialist (Data NOC Tier 1/Telecom Support) to join our global telecom operations team. This role is responsible for handling technical customer service issues related to data and network repair, ensuring service quality, and maintaining customer satisfaction through timely ticket management and resolution.

If you have strong analytical skills, technical knowledge in data and voice network services, and a passion for delivering exceptional customer support, we'd love to hear from you.


Key Responsibilities
  • Open and manage trouble tickets; categorize and assign to the appropriate department or vendor.
  • Gather required customer and service information for efficient issue resolution.
  • Troubleshoot data and voice network problems in line with established procedures.
  • Coordinate with carriers and vendors for updates on open tickets.
  • Provide proactive communication to customers on service status and restoration progress.
  • Ensure adherence to SLAs and quality service delivery.
  • Document all ticket activities and prepare required reports.
  • Send out maintenance notifications and perform follow-ups for customer satisfaction.

Qualifications
  • Graduate of a 4- or 5-year course, preferably in Electronics & Communications Engineering, Computer Engineering, or related fields.
  • 2–3 years of experience in a Network Operations Center (NOC) or telecom service management role.
  • Strong understanding of data network services (Broadband, DIA, MPLS, Private Line, Colocation).
  • Familiarity with voice network services (POTS, PRI, VoIP, Long Distance, E-fax).
  • CCNA certification required.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, PDF).
  • Excellent English communication skills (verbal and written).
  • Strong analytical, problem-solving, and documentation skills.
  • Detail-oriented, results-driven, and proactive.

Why Join Us?
  • Opportunity to work with a leading global telecom provider.
  • Collaborative and fast-paced work environment.
  • Competitive salary and growth opportunities.
  • Remote work setup.

  • NOC Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Live Full time ₱2,200,000 - ₱4,400,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Senior NOC Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines PENBROTHERS Full time ₱96,000 - ₱120,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a specialist Network Engineer and Project Management...

  • Senior NOC Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Live Full time ₱350,000 - ₱550,000 per year

     About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a specialist Network Engineer and Project...

  • NOC Engineer

    2 days ago

    Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱800,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a specialist Network Engineer and Project Management...

  • Data NOC Tier 1 Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Highspring Full time ₱900,000 - ₱1,200,000 per year

    Employment: FulltimeShift: Shifting scheduleWork setup: 3x a week RTO, 2x a week WFHJob Purpose:The Data NOC Tier 1 Specialist is responsible for the management of technical customer service issues relating to repair, including but not limited to opening tickets, customer status, and the quick resolution of all customer telco related...

  • NOC Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Live Full time ₱1,200,000 - ₱2,400,000 per year

     About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a specialist Network Engineer and Project...

  • IT Operations Manager

    2 days ago

    Makati City, National Capital Region, Philippines Commerce First Inc. Full time ₱2,500 - ₱8,400 per year

    About the RoleWe are looking for an IT Operations Manager to lead our Managed Services team and ensure the smooth delivery of IT operations across multiple client accounts. This role oversees service performance, team management, incident resolution, and continuous improvement of operational processes.Key ResponsibilitiesOversee day-to-day IT operations and...

  • Network Operations Engineer

    2 days ago

    Makati City, National Capital Region, Philippines Continent 8 Technologies Full time ₱1,200,000 - ₱2,400,000 per year

    As part of our continued expansion, we are on the lookout for Network Operations Engineers(IC2-G4)to join our growing network teambased in Manila, Philippines. The successful individual will join the global team currently spread across Europe, Asia/Pacific & North America.This position will have a primary focus of the management, support and day-to-day...

  • ICT Project Implementation Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines OneComm Workhub Asia Full time ₱600,000 - ₱1,200,000 per year

    Position SummaryThe ICT Project Implementation Engineer is responsible for the end-to-end supervision, coordination, and execution of telecom and ICT infrastructure projects. The role involves overseeing installation, configuration, testing, and commissioning of Cisco network equipment (routers, switches, firewalls), Extra-Low Voltage (ELV) systems, CCTV,...

  • Transport Technology Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines OneComm Workhub Asia Full time ₱800,000 - ₱1,200,000 per year

    JOB DESCRIPTIONRole OverviewThe Transport Implementation Engineer / Transport Technology Lead is responsible for planning, supervising, and executing all transport network activities for a telecom project involving Outside Plant (OSP), fiber optic networks, microwave transmission systems, and VSAT connectivity. The role ensures that all transport elements...