Senior Operations Manager

1 day ago

Manila, National Capital Region, Philippines Different Technologies Pty Ltd. Full time $90,000 - $120,000 per year

Key ResponsibilitiesStrategic Leadership & Business PlanningCollaborate with the CEO to define and implement strategic plans for growth, expansion, and diversification of services. Identify new business opportunities, partnerships, or revenue streams to enhance scalability and market reach. Contribute to the development of business roadmaps, quarterly goals, and operational scorecards.

Operational Framework DevelopmentDesign and implement company-wide systems, workflows, and standard operating procedures (SOPs). Optimise internal processes to support efficient delivery, client satisfaction, and profitability. Oversee compliance, risk management, and operational alignment across departments.

People & Performance ManagementLead, manage, and inspire a cross-functional team with clear targets, regular feedback, and a culture of accountability. Implement performance monitoring tools, KPIs, and metrics to measure individual and departmental success. Champion a culture of development, learning, and internal promotion where possible.

Business Analysis & Continuous ImprovementConduct ongoing analysis of business performance, client satisfaction, and operational costs to identify areas for improvement. Lead initiatives to implement automation, cost-saving solutions, and improved service workflows. Act as a troubleshooter to resolve roadblocks across the company in real-time.

Company Support & Cross-Functional InvolvementSupport all departments (cleaning, maintenance, client relations, guest management, etc.) and offer leadership guidance when challenges arise. Take part in major operations decisions, systems transitions, or operational changes. Serve as a right-hand to the CEO or someone who can manage the business, supporting with strategic decision-making, client escalations, and external communications as needed.

Key Skills & CompetenciesLeadership & Team Building: Demonstrated experience managing high-performing teams across different functions. Operations Mastery: Strong background in building and optimising operational systems in a growing business environment. Process Development: Skilled in designing, documenting, and enforcing SOPs across business units.

Analytical Thinking: Capable of using data and insights to guide decision-making, set priorities, and measure success. Strategic Mindset: Understands how to align daily operations with long-term goals. Problem Solving: Calm under pressure with the ability to assess complex situations and act decisively.

Project Management: Highly organised, deadline-driven, and able to manage multiple initiatives at once. People-First Mentality: Strong interpersonal skills, emotional intelligence, and a passion for helping others grow. QualificationsMore than 5 years of leadership experience in operations, business management, or similar senior roles.

Background in property service accommodation, or service industries preferred but not required. Strong strategic thinking with a practical, hands-on approach to implementation. Demonstrated experience in business process design, SOP development, and performance improvement.

Exceptional team leadership and people management skills. Strong communication and interpersonal skills. High level of accountability, integrity, and problem-solving ability.

Experience in scaling operations or managing business growth is a strong advantage. Proficient in using project management tools, CRM systems, and productivity software.

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