Senior Operations Manager

4 days ago

Manila, National Capital Region, Philippines beBeeManagement Full time
Senior Operations Manager

 

We are seeking a highly skilled Senior Operations Manager to oversee all aspects of our operations, driving growth and development while ensuring effective team management. This role requires dedication to running and expanding the business while managing a team of up to 100 members.

Key Responsibilities:

  • Park Operations: Oversee daily operations, ensuring compliance with company policies and OSHA guidelines.
  • Staff Management: Collaborate with HR on recruiting, interviewing, hiring, training, and terminating employees. Supervise floor managers and ensure proper staffing levels.
  • Cash Handling: Manage cash handling duties, including till preparation, change fund maintenance, and deposit preparations. Ensure cashier personnel adhere to cash handling procedures.
  • Attraction Management: Supervise the safe and efficient operation of attractions and oversee their maintenance for optimal performance.
  • Strategy and Growth: Design strategies and set growth goals for the park to drive development.
  • Reporting: Prepare regular reports for corporate management, including receipts, payouts, and P&L statements, and provide necessary invoices from vendors.
  • Customer Service: Address escalated customer complaints and issues while enforcing outstanding service standards.
  • Communication: Maintain open communication with team members regarding culture, standards, and updates.
  • Marketing and Promotion: Expand the marketing and promotional presence of the park.
  • Facility Standards: Maintain high standards of facility appearance, cleanliness, and uniform standards.
  • Cost Management: Manage food, part, and labor costs to meet company standards and ensure compliance for private party events.
  • Performance Improvement: Manage day-to-day operations, providing solutions to issues such as profit decline and employee conflicts, and identify opportunities for improvement.

Physical Demands:

  • Ability to stand for long periods.
  • Ability to lift up to 39 lbs unaided.

Apply today to take on this exciting challenge and play a key role in creating memorable experiences for our guests.

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