Customer Service Representative

2 days ago

Taguig, National Capital Region, Philippines UPTC Full time ₱150,000 - ₱300,000 per year
Job Description:

As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.

Key Responsibilities:

  • Handle inbound customer queries and concerns related to video sharing, account access, and content moderation.

  • Provide accurate, timely, and empathetic responses via email, chat, or calls.

  • Guide users in navigating platform features and resolving technical issues.

  • Escalate unresolved issues to the appropriate team when necessary.

  • Maintain quality standards and meet performance metrics such as CSAT, AHT, and QA.

  • Stay up-to-date with platform policies, guidelines, and feature updates.

Job Qualifications:

  • Completed at least 2 years in college, with no back subjects

  • Open to fresh graduates and career shifters

  • Prior BPO or customer service experience is a plus, but not required

  • Excellent communication skills in English (must pass B2 level Versant test)

  • Willing and able to work onsite in Taguig

  • Amenable to a shifting schedule, including night shifts, weekends, and holidays

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