Customer Service Representative

1 day ago

Taguig, National Capital Region, Philippines Quess Full time ₱25,000 per year

VIRTUAL PROCESS FOR IN-HOUSE ACCOUNT

Quess PH is currently on the lookout for additional 60 Customer Service Representatives to start this month of June.

- Location is in McKinley Taguig
- Up to 25,000 salary offer with joining bonus
- At least HS or SHS Graduate
- With 1 year Customer Service Experience
- Can start on June 19 or June 26

OTHER DEETS:

1. Product & Services is US and Canada Website (In house account)

2. Providing customized printing & marketing services

3. Sm-med enterprise from any market collaterals

4. Printing and design company specializing in printing materials

5. Canva is a competitor - Cimpress is for printed materials

6. B2B not B2C

JOB DESCRIPTIONS:

1. Frontline representative to support company's cx via phone, email and/or chat

2. Demonstrate strong customer service skills to optimize the experience for each cx contact

3. Ability to empathize & relate to cx even during difficult conversations

4. Walk the cx through websites, customer-facing platforms & tools to complete desired actions

5. Perform accurate diagnosis of inquiries & provide appropriate solutions/responses based on defined procedures

6. Use appropriate systems & available resources as necessary to assist in responding to each request.

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