Gateway Support Specialist

7 days ago

Makati City, National Capital Region, Philippines Payreto Services Inc. Full time ₱900,000 - ₱1,200,000 per year

WHAT WE OFFER

  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
  • Day 1 HMO
  • Life Insurance
  • 15,000 PHP Signing Bonus

POSITION OVERVIEW

The core mission of the Gateway Support Specialist is to support our client(s) with all their back office-related activities. Master the specific products in your area of responsibility and solve the workflow of Payreto's customers.

You act responsibly and customer-oriented, doing everything you can to give the customer the best experience. You will go the extra mile to satisfy the customer's needs. You are a team player and share knowledge and expertise with the members of your team.

WHAT WILL YOU DO?

Team and Customer Satisfaction

  • Support the PaaS Team in delivering services subscribed by clients and or projects of internal teams.
  • Client delivery support providing timely and accurate reporting, creating, and delivering insights to clients with Key Performance Indicators and Service Level Agreements.
  • Communicate with clients to ensure effective solutions are provided.
  • Assist the PaaS Team in achieving efficiency and cost savings by performing within the agreed KPI and SLA.
  • Ensure all controls implemented are adhered to Payment Gateway / Transaction Processing.
  • Deep knowledge and experience in operating a Payment Gateway (from Onboarding, Integration, Administration, Implementation of Risk Management Rules, Reporting and report generation, technical support, and customer service).
  • Deep knowledge and understanding of the industry practices (from Merchant Acquisition, Risk Management, Chargeback Handling, Compliance to Card Scheme Rules, etc.)
  • Understanding of Alternative Payment Methods and Card Payments in the Card Not Present and Card Present space.
  • Deep knowledge of the Merchant Life Cycle.
  • Technically able to discuss the gateway's core functionality (e.g. API and architecture) with Coordination with Stakeholder(s).
  • Research and respond to client inquiries about subscribed services in coordination with the Senior AM, Business Development, Operations Head, Product Lead, and/or Product Team.
  • Collaborate with senior AMs, Operations Head, Business Development, and Product Manager to identify opportunities and grow managed client accounts.

Other Tasks

  • Perform other official work as instructed by the immediate supervisor/manager.
  • Extend work hours when needed.

WHAT SHOULD YOU HAVE?

  • Bachelor's Degree in Business Administration or Equivalent Degrees.
  • At least 2-3 years of working experience in a Payment Service Provider, Acquiring Bank, Gateway Providers, or Scheme environment.
  • Preferably with payment experience in handling large multinational merchant accounts/key accounts.
  • Strong problem-solving and analytical skills.
  • Accuracy and attention to detail.
  • Shows initiative.
  • Teamwork skills because most projects require input from individuals with different roles.
  • Works with minimal supervision.
  • Strong written and verbal communication skills.
  • Ability to handle pressure and multiple tasks effectively.
  • Able to simplify technical issues to non-technical client contacts.
  • Strong customer service/focus skills.

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