
English BPO Financial Account Team Lead
2 days ago
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
General Knowledge & Skills:
- Knowledge of Customer care operations
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
- Excellent verbal and written communications
- Strong decision making and analytical ability
- Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
Requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course
- A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
- Willingness to work in rotational shifts
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (TAGUIG).
- Able to start ASAP
Summary/Description:
- Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach and groom the team.
- Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.
Responsibilities:
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the teams requirements
- Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
- Familiarize the team with the latest process update and changes, team and individual targe
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
-
Spanish Financial BPO Team Lead
2 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is hiring a team leader for our Spanish financial account. **Benefits:** - HMO (HMO) coverage for the employee and 2 dependents from day one. - 24 leave days per year. - Quarterly performance bonuses. - Excellent career development opportunities. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in shifting schedules....
-
Team Lead/ Team Manager
4 days ago
Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time ₱1,500,000 - ₱2,500,000 per yearWe're hiring a Team Lead for our financial account If you have a solid financial background and proven leadership skills in managing 15–25 people, this could be the perfect role for you.Team LeadQualifications:Bachelor's degree in Business, Finance, or any related field.Strong financial background with proven experience in client management.At least 3–5...
-
Team Lead
2 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per yearTASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually. **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses ...
-
BPO Team Leader
4 days ago
Taguig, National Capital Region, Philippines J-K Network Full time ₱480,000 - ₱720,000 per yearCOMPANY PROFILE: The company is already 18 years in the industry and theyprovide a wide range of BPO services including Customer Service Outsourcing, ITService Desk Operations, Finance and Accounting, Human Resources Outsourcing,Legal Process Outsourcing, Sales and Fulfillment, and Business TransformationServices. They have state-of-the-art infrastructure in...
-
Billing Operations Team Lead
4 days ago
Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱1,500,000 - ₱2,500,000 per yearWe are seeking an experienced Billing Operations Team Lead (BPO) to oversee billing operations, ensure accurate and timely processing of invoices and expense reports, maintain financial controls, and lead a team of 10–15 staff. This role requires strong leadership, accounting expertise, and proficiency in ERP systems to drive process efficiency and...
-
Finance & Accounting - Team Lead
1 week ago
Taguig, National Capital Region, Philippines IQ BackOffice Full time ₱1,200,000 - ₱2,400,000 per yearBRIEF DESCRIPTION OF DUTIES:Managing and coordinating the activities performed by Assistant Team Lead and Specialists.Overseeing team members and executing various administrative responsibilities.Monitoring operational statistics, such as productivity, quality trackers, reports, mailbox status, and checklists.Providing timely project status updates,...
-
Accounts Receivable Team Lead
2 days ago
Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱900,000 - ₱1,200,000 per yearWe are seeking an experienced Accounts Receivable Team Lead to oversee AR operations, ensure accurate and timely invoicing and collections, maintain financial controls, and lead a team of 10–15 staff. This role requires strong leadership, accounting expertise, and proficiency in ERP systems to drive process efficiency and...
-
Team Lead
2 days ago
Taguig, National Capital Region, Philippines SpringSkill Full time ₱900,000 - ₱1,200,000 per yearJob Title: Team Lead – ED / Surgery CodingLocation: Taguig.Salary: NegotiableAbout the RoleWe are seeking an experienced Team Lead – ED / Surgery Coding to oversee the daily operations of a coding and auditing team. The ideal candidate will have proven expertise in Emergency Department (ED) Facility, Surgery, and Observation Coding, combined with strong...
-
Accounts Payable Team Lead
2 days ago
Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱432,000 - ₱720,000 per yearWe are seeking an experienced Accounts Payable Team Lead to oversee AP operations, ensure accurate and timely processing of invoices and expense reports, maintain financial controls, and lead a team of 10–15 staff. This role requires strong leadership, accounting expertise, and proficiency in ERP systems to drive process efficiency and compliance.Shift...
-
BPO Collections Team Leader
2 days ago
Taguig, National Capital Region, Philippines HCLTech Full time ₱1,500,000 - ₱2,500,000 per yearDeliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:Participate in planning and forecasting exercise with onshore and business associatesCreate financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groupsIdentify and implement...