Collections Team Lead

15 hours ago

Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱60,000 - ₱120,000 per year

Official role title:
Team Leader - Manila Operations

 
About the Role:

As the 
Collections Team Lead
, you will play a key role in managing and optimizing the performance of our offshore collections team. You'll ensure that the objectives and targets are met by driving team productivity, maintaining compliance, and supporting continuous process improvement. Your leadership will be crucial in fostering a high-performing, customer-focused culture and contributing to the overall success of our operations.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen  
Grow with GBSS
, where your potential meets opportunity.

What You'll Be Doing

  • Lead and develop the Manila-based collections team
    , driving performance, engagement, and a culture of continuous improvement.
  • Collaborate with Australian business leads
     to ensure efficient delivery of offshored processes, meeting SLAs and KPIs.
  • Oversee daily operations
    —including quality reviews, reporting, and escalations—to maintain high standards of accuracy, productivity, and customer satisfaction.
  • Drive process optimisation and strategic initiatives
    , identifying opportunities to enhance efficiency, compliance, and overall business outcomes.
  • Ensure operational continuity and compliance
    , proactively managing staffing, risk, and adherence to industry regulations and data security standards.

 
About You

  • Proven experience in collections
     within the 
    Home Loan or Asset Finance lending
     space, with at least 
    3 years in a leadership or senior capacity
    .
  • Strong understanding of Australian financial industry workflows
     and end-to-end collection processes, supported by solid 
    analytical and decision-making skills
    .
  • Exceptional communicator
     with excellent written and verbal English proficiency, capable of building rapport and managing stakeholder relationships effectively.
  • Empathetic yet results-driven leader
     who demonstrates integrity, accountability, and resilience while motivating teams toward performance goals.
  • Proactive and solutions-oriented professional
    , skilled in problem solving, time management, and driving process improvements in a fast-paced environment.

Why Join Us?

  • Enjoy full work from home set-up
  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

  • Collections Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Warm Cash Lending Corp. Full time ₱30,000 - ₱35,000 per year

    The Debt Collection Team Leader is responsible for overseeing a team of collection agents – field and agency partners to ensure efficient recovery of outstanding debts while maintaining compliance with company policies and regulatory standards. This role involves monitoring performance, providing coaching and support, analyzing collection metrics, and...

  • Collections Team Lead

    15 hours ago

    Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱360,000 - ₱540,000 per year

    Official role title: Team Leader - Manila OperationsAbout the Role:As the Collections Team Lead, you will play a key role in managing and optimizing the performance of our offshore collections team. You'll ensure that the objectives and targets are met by driving team productivity, maintaining compliance, and supporting continuous process improvement. Your...

  • Credit and Collections Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines JT International S.A. Full time

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Role Type: PermanentReporting...

  • Client Onboarding and Collection Team Lead – Salesforce Expert

    6 days ago

    Taguig, National Capital Region, Philippines Virtua Outsourcing Solutions Full time ₱480,000 - ₱600,000 per year

    Client Onboarding and Collection Team Lead – Salesforce ExpertWe are seeking a Client Onboarding and Collection Team Lead with strong expertise in Salesforce to lead and coordinate onboarding and collection processes for our clients. This role collaborates closely with the Sales, Customer Success, and Finance teams to ensure seamless client onboarding and...

  • Team Lead

    15 hours ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office...

  • Team Lead

    14 hours ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines...

  • BPO Collections Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱1,500,000 - ₱2,500,000 per year

    Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:Participate in planning and forecasting exercise with onshore and business associatesCreate financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groupsIdentify and implement...

  • Accounts Receivable Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced Accounts Receivable Team Lead to oversee AR operations, ensure accurate and timely invoicing and collections, maintain financial controls, and lead a team of 10–15 staff. This role requires strong leadership, accounting expertise, and proficiency in ERP systems to drive process efficiency and...

  • Process Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Sysgen RPO, Inc. Full time

    Process Lead – FinanceOverview:We are looking for a Process Lead for Finance who will oversee the accurate and timely delivery of financial tasks, reports, and processes. The role involves managing a small team, ensuring compliance with KPIs and SLAs, and continuously improving operational performance.Key Responsibilities:People Management:Supervise the...

  • Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱400,000 - ₱800,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...