Spanish Financial BPO Team Lead

2 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

TASQ is hiring a team leader for our Spanish financial account.

**Benefits:**

- HMO (HMO) coverage for the employee and 2 dependents from day one.

- 24 leave days per year.

- Quarterly performance bonuses.

- Excellent career development opportunities.

**Position:** Spanish Team Leader (BGC)

**Key Qualifications:**

- Willingness to work in shifting schedules.

- Must be available for on-site work in BGC, Taguig.

- Ability to start immediately.

**Requirements:**

- A minimum of 4 years of customer service experience in the BPO/BPM industry.

- Bachelors degree in any field.

- At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.

- Previous experience as a team lead for Spanish-speaking agents handling voice interactions (inbound or outbound calls).

- Over 2 years in leadership roles.

**Job Responsibilities:**

- Manage teams effectively by handling tasks such as resource planning, career development, performance management, and attrition management.

- Provide coaching and support to team members, helping to bridge knowledge gaps and address skill and motivation issues.

- Address user/customer escalations and develop action plans to resolve any concerns, taking ownership until resolution.

- Regularly implement and oversee internal and external governance.

- Keep the team updated with the latest process changes and individual/team targets.

- Identify opportunities for process improvement and mentor team members in implementing improvement ideas/Six Sigma/lean projects.

  • Spanish Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Spanish Team Leader (BGC)Benefits:HMO for Employee and 2 Dependents (On Day 1), Quarterly performance bonus, Outstanding career development opportunities, 24 Leaves Annually Key Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig).Able to start ASAP Requirements:Minimum experience of 4 years with customer...

  • Spanish Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job Spanish Team Leader (BGC)Benefits: HMO for Employee and 2 Dependents (On Day 1), quarterly performance bonus, outstanding career development opportunities, 24 leaves annually Key Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig).Able to start ASAP Requirements:A minimum of 4 years with customer service...

  • Spanish BPO Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the Job: Spanish Team Leader (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Qualifications:Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP Education and other requirements:Minimum...

  • Spanish Account Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is hiring a team leader for our Spanish account. **Benefits:** - Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one. - Quarterly performance bonuses. - Excellent career development opportunities. - 24 leave days per year. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in...

  • Spanish Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Key Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig). General Knowledge & Skills:Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical...

  • Spanish Call Center Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is hiring a team leader for their Spanish account. The pre-screening interview will be conducted over the phone, so please ensure your line is available. Position: Spanish Team Leader (BGC) Benefits: HMO coverage for the employee and 2 dependents from day one. Quarterly performance bonuses. Excellent career development opportunities. 24 leave days per...

  • Spanish Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Qualifications:Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team...

  • Mexican Spanish/Spanish CSR

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Additions on top of the salary:*Language premium, allowance*12 Sick Leaves and 12 Vacation Leaves*HMO plus 3 Free Dependents Start date: Start date is August 18.Qualifications: Must have at least 1-2 years BPO Experience (Philippines or outside of the country) Native Speakers (Mexican Spanish/ Spanish) Fluent in both Mexican Spanish/Spanish and English...

  • Native Mexican Spanish/Spanish CSR

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    TASQ is seeking a Native Mexican Spanish/Spanish Customer Care Specialist to join our team in a hybrid work setup. The initial pre-screening interview will be conducted via Microsoft Teams or phone, and an invitation will be sent accordingly. Position: Full-time **Job Details:** **Title:** Native Mexican Spanish/Spanish Customer Care Specialist **Type:**...

  • Spanish Call Center Team Leader

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    About the job: Spanish Team Leader (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Education and Other Requirements:Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelor's degree in any course ...