Pure Non-Voice/Customer Service Representative/ Content Moderator
4 days ago
About the role
Join our vibrant team as a Pure Non-Voice/Customer Service Representative at Aspire Professional Resources Development Inc'. This full-time role is based in Taguig and offers the opportunity to earn up to 25k. As a key member of our customer service team, you will play a vital part in delivering exceptional support to our valued customers.
What you'll be doing
- Respond to customer inquiries and requests through various non-voice channels such as email, chat, and social media
- Provide accurate and timely information to customers, ensuring a positive and personalized experience
- Troubleshoot and resolve customer issues efficiently, while maintaining a friendly and professional demeanor
- Identify opportunities to enhance customer satisfaction and recommend process improvements
- Collaborate with cross-functional teams to ensure seamless customer support
- Continuously develop your product knowledge and customer service skills
What we're looking for
- Excellent communication and interpersonal skills, with the ability to adapt your approach to different customer needs
- Strong problem-solving and critical thinking abilities to efficiently address customer concerns
- Proficient in English, both written and verbal
- Familiarity with customer service best practices and experience in a call centre or non-voice support environment
- Ability to work in a fast-paced, dynamic environment and maintain a positive attitude under pressure
- Passion for delivering exceptional customer service and a commitment to continuous learning and improvement
What we offer
- Competitive salary with opportunities for performance-based bonuses and incentives
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development programs to enhance your skills and support your career growth
- Collaborative and supportive work environment with opportunities to contribute and make a difference
- Work-life balance initiatives to promote employee wellbeing and engagement
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