Customer service representative content moderator

3 hours ago

Taguig, National Capital Region, Philippines Fastrising Full time ₱300,000 - ₱600,000 per year

Company Description

Up to 40k

Role Description

This is a full-time on-site role located in Taguig for a Customer Service Representative - Content Moderator. The primary responsibilities include addressing customer inquiries, resolving customer concerns, maintaining a high level of customer satisfaction, and ensuring adherence to platform policies during content moderation. The role requires excellent communication skills and a strong ability to manage diverse customer interactions while fostering positive customer experiences.

Qualifications

  • Proficiency in Customer Service, Customer Support, and enhancing Customer Satisfaction
  • Experience in handling Customer Service Representatives and delivering excellent Customer Experience
  • Strong problem-solving and interpersonal communication skills
  • Attention to detail and ability to maintain professionalism during content moderation
  • Ability to work collaboratively in a team-oriented environment
  • Flexibility and adaptability to handle diverse tasks
  • Previous experience in a content moderation or customer service role is a plus
  • High school diploma or equivalent; a degree in a relevant field is an advantage

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