Customer Operations Specialist – Business Support Group

8 hours ago

Davao City, Davao, Philippines Phoenix Petroleum Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year
  • Davao
  • Posted on September 25, 2025

Phoenix LPG Philippines, Inc.

Job Requirements:

  • Previous experience in Customer Service or Customer Operations
  • Bachelor's degree in a related field
  • Experience working with stakeholders and facilitating remote communication
  • Proven ability to thrive in a fast-paced, high-energy environment where task prioritization is essential
  • Demonstrated orientation toward learning and applying new knowledge to problem-solving
  • Working knowledge of LEAN or other Continuous Improvement tools
  • Strong root-cause analysis skills and ability to develop and support creative solutions, with an end-to-end understanding of processes and their impacts
  • Proficiency in SAP, Google Workspace, and Microsoft Office applications

Responsibilities:

  • Act in strict adherence to HSSE standards, company policies, and guidelines, serving as a role model
  • Resolve compliance issues that may affect employees, the office, or customer environments
  • Drive resolution of customer issues in collaboration with partners from functions such as Depot Operations, Sales, Finance Operations, HR, Purchasing, Merchandising, CRMU, IT, and Customer Operations
  • Serve as the first point of contact for customer or sales concerns related to the services provided
  • Apply Continuous Improvement (CI) tools such as visual management, staff standard work, and the versatility matrix to enhance daily operations
  • Recommend and support a pipeline of CI activities with the Operations Lead
  • Build strong relationships with Account Managers and other key stakeholders
  • Liaise regularly with business partners to ensure access to all relevant information needed to perform effectively in assigned roles
  • Support the Operations Lead during business reviews
  • Assist the Operations team with additional requirements as needed
  • Perform other administrative tasks as requested by the Line Manager

Interested and qualified applicants may send resumes to the HR Department

  • Customer Support Specialist

    1 week ago

    Davao City, Davao, Philippines Connext Full time ₱150,000 - ₱250,000 per year

    Connext Global Solutionsis a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for aCustomer Support Specialistwho will be working with Connext's Client in...

  • We're Hiring: Telco Customer Support Specialist

    1 week ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are looking for dedicated and customer-focused individuals to join our team as Telco Customer Support Specialists at our Davao site. In this role, you will handle customer inquiries related to telecommunications services, including billing, technical issues, account updates, and service features. You will communicate with customers via phone, email, or...

  • Customer Support Specialist

    1 week ago

    Davao City, Davao, Philippines MultiplyMii Full time ₱1,200,000 - ₱2,400,000 per year

    Position Type:Part TimeLocation:Philippines (Remote)Schedule:Monday-Friday, at least 4 hours overlap within 9am-7pm CESTAbout The CompanyOur client is a fast-growing sleep supplement brand, founded in early 2023 and based in Amsterdam. Their mission is to help people sleep better, recover faster, and feel their best. With rapid growth (100K+ EUR monthly...

  • Customer & Business Support Coordinator

    4 days ago

    Davao City, Davao, Philippines Career Team IT VA Full time

    We're a digital and business transformation partner that crafts solutions to help organisations work smarter through talent, tools, and technology. We bring people together to drive purposeful change—delivering solutions that make businesses and their teams more efficient and connected.This role plays a vital part in keeping operations smooth, customers...

  • Customer Operations Specialist

    7 hours ago

    Davao City, Davao, Philippines Phoenix Petroleum Philippines, Inc. Full time

    Job Description:ComplianceActs within strict HSSE, company policies, and guidelines, leading by exampleResolve compliance issues that may impact themselves, the office, or customer environmentsEscalations and Issue ResolutionThrough collaborative leadership, drive resolution of customer issues in liaison with partners from other functions such as Depot...

  • Matcha Specialist

    4 days ago

    Davao City, Davao, Philippines About Life Group Full time ₱66,000 - ₱72,000 per year

    Matcha Specialist (Full-Time)We're looking for passionate individuals to join our growing team at our busy matcha bar.If you thrive in a fast-paced environment, love learning, and want to be part of a team that values quality and community, this role is for you.RequirementsKeen to learn and open to training in specialty matcha preparationStrong work ethic...

  • Customer Banking Specialist

    4 days ago

    Davao City, Davao, Philippines Commonwealth Bank Full time ₱900,000 - ₱1,200,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Roster (part time hours per weekMonday9.15am - 1.15pmTuesday9.15am - 1.15pmWednesday9.00am - 1.15pmThursday9.15am - 1.15pmFriday9.00am - 1.15pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team...

  • Expert - Operations Support

    4 days ago

    Davao City, Davao, Philippines Globe Telecom Full time ₱1,200,000 - ₱3,600,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionAs a Network Operations Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and...

  • Group Sales Manager

    4 days ago

    Davao City, Davao, Philippines Sun Life Grepa Financial Full time ₱1 - ₱2 per year

    Are you an exceptional talent who wants to realize your purpose? Join our team We pride ourselves in having a people-first, highly collaborative and supportive cultureOur work is more than just a paycheck we make a difference in the lives of Filipinos by helping them achieve financial security and live healthier lives. This is our PURPOSE. You will have...

  • Expert - Operations Support

    4 days ago

    Davao City, Davao, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description As a Network Operations Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and...