Sales and Marketing Coordinator
2 days ago
DUTIES & RESPONSIBILITIES:
Sales Support:
- Prepare sales presentations, proposals, contracts & contracted rates.
- Monitor and follow up on leads, inquiries, and bookings.
Marketing Support:
- Help arranged marketing materials, such as brochures, email campaigns, and online content.
- Assist in promotional events and campaigns to raise brand awareness.
- Maintain the hotel's social media presence and online reputation.
- Monitor competitor activities and market trends to help adjust marketing strategies.
Administrative Tasks:
- Request supply needed by Sales & Marketing Team.
- Maintain databases and customer contact information.
- Coordinate hotel sales and marketing meetings, ensuring team members are informed of key updates.
- Track and report sales and marketing performance, including revenue growth, leads, and conversion rates.
- Assist with the preparation of Sales & Marketing Team activities.
Collaboration:
- Work closely with other departments (e.g., front office & accounting) to ensure smooth operation and customer satisfaction.
- Collaborate with external agencies or vendors for advertising, media buying, and public relations.
Customer Relationship Management (CRM):
- Ensure the hotel's CRM system is up to date with guest profiles, preferences, and booking history.
- Manage communication with clients, addressing their inquiries and offering personalized services.
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational skills.
- Knowledge of sales and marketing techniques in the hospitality industry.
- Proficiency in Microsoft Office & Canva.
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