Customer Care Representative

6 days ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱216,000 - ₱288,000 per year

WE'RE HIRING | Customer Care Representative – Group Benefits (Healthcare)

Line of Business (LOB): Group Benefits (GB) – Healthcare

Work Setup: Onsite | Pure Voice | Customer Service | HYBRID

Location: Bonifacio Global City, Taguig City 1634

About the Role

Join our Group Benefits (Healthcare) team as a Customer Care Representative (CCR GB) and be the first point of contact for members in the US and Canada. You will handle pure inbound calls addressing queries related to insurance, claims, benefits, and eligibility.

Qualifications:
  • 3rd-year undergraduate (completed at least 2 years in college, no back subjects) OR 2-year vocational graduate
  • College graduates are highly encouraged to apply
  • At least 12 months solid tenure per BPO experience handling a metrics-driven international account (AHT, CSAT, QA required)
  • Preferably with Healthcare/Health Insurance international account experience
  • Strong communication and customer service skills
Work Schedule & Start Dates:
  • Shift: Night Shift (8:00 PM onwards)
  • Rest Days: Fixed Weekends Off
  • Hybrid Set up (3 days Onsite, 2 days WFH)
Compensation & Benefits:

Salary Range: ₱18,000 – ₱24,000

Non-Taxable Allowance (NTA):

  • ₱7,000 monthly (attendance-based, 21–22 working days)
  • ₱9,000 monthly upon regularization

    Night Differential: 10%

    HMO Coverage Day 1 (plus 2–3 dependents)

    Retirement and Life Insurance – FREE upon regularization

    Payout Scheme: Once a month, every 30th of the month

    (Full salary package and breakdown will be discussed during the job offer.)

Apply now and start your career in healthcare support with a company that values stability, growth, and employee well-being

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