Customer Care Representative

19 hours ago

Taguig, National Capital Region, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

Join the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring their needs are met.

  • Open for Virtual Process

What you'll be doing

  1. Answering inbound calls from customers in a professional and courteous manner
  2. Actively listening to customer concerns and queries, and providing accurate and timely resolutions
  3. Documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to enhance the customer experience and provide feedback to management
  5. Adhering to company policies, procedures and quality standards
  6. Continuously developing your product knowledge and customer service skills

What we're looking for

  1. At least College graduate + 6mos Sales experience
  2. Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
  3. Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
  4. Proficiency in English, both verbal and written
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. Genuine passion for providing exceptional customer service and going the extra mile

Apply now for this exciting opportunity to be a Customer Care Representative .

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