Insurance Customer Service Representative

2 days ago

Pasig Central Post Office P, Philippines Global Staff Connections Inc. Full time ₱360,000 - ₱420,000 per year

Overview

The Customer Care Specialist serves as the primary contact and liaison for clients, ensuring consistent, high-quality customer service and fulfillment. This role is dedicated to delivering timely, accurate, and professional support while building lasting client relationships and ensuring that their insurance needs are met.

Key Responsibilities

  • Act as the first point of contact for clients, prospects, and account managers, responding promptly to inquiries via phone, email, fax, and mail.
  • Inform, educate, and advise customers and prospects on policy coverages, exclusions, changes, and insurance needs.
  • Deliver superior customer service by handling requests, addressing concerns, and resolving issues with efficiency and accuracy.
  • Utilize various insurance carrier rating websites and agency management systems to process and manage client requests.
  • Build and maintain strong relationships with clients, prospects, and insurance carriers.
  • Proactively research and stay informed on current market conditions and state-specific insurance guidelines.
  • Leverage technology-based tools and solutions to support personal lines business in a paperless environment.
  • Apply analytical and critical thinking skills to problem-solving and customer communications.
  • Collaborate with team leads to identify opportunities for improved efficiency, revenue growth, and service enhancements.
  • Perform additional duties as assigned.

Qualifications

  • 1–3+ years of personal lines experience in an independent agency setting.
  • Active Property & Casualty Insurance License required.
  • Strong working knowledge of personal lines coverages, services, and carrier systems.
  • Proficient in agency management systems, electronic document management, Microsoft Outlook, Excel, Word, and Adobe.
  • Skilled in accurate data entry, typing, and use of online carrier portals.
  • Self-starter with excellent organizational skills, attention to detail, and ability to multitask effectively.
  • Strong verbal and written communication skills with proven customer service experience.
  • Creative problem solver with the ability to adapt quickly to changing needs

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • Work from home

Education:

  • Senior High School (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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