Spanish Bilingual Specialist
3 hours ago
About the role
Join N&M Staffing Services' talented team as a Spanish Bilingual Specialist in our Pasig City Metro Manila office. In this full-time role, you will be an integral part of our Banking & Financial Services division, providing exceptional customer service and support to our Spanish-speaking clientele. Leveraging your fluency in both English and Spanish, you will play a vital role in driving customer satisfaction and business growth.
What you'll be doing
- Providing comprehensive banking and financial services to Spanish-speaking customers, including account management, product inquiries, and transaction processing
- Serving as the primary point of contact for Spanish-speaking customers, ensuring their needs are addressed promptly and efficiently
- Maintaining detailed records and documentation of all customer interactions
- Collaborating with cross-functional teams to identify and resolve customer issues
- Participating in ongoing training and development to stay up-to-date with industry regulations and best practices
- Contributing to the overall success of the Retail/Branch Banking team through exceptional customer service and sales performance
What we're looking for
- Fluency in both English and Spanish, with exceptional written and verbal communication skills
- Native or near-native Spanish fluency required for effective communication with Spanish-speaking clientele
- Grade 12/Matric/High School Gr. in any field
- Prior 2+ years voice experience in proficient bilingual support is must
- Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
- Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
- Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
- Detail-oriented with high accuracy in data entry and documentation.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Proficiency in using CRM software and MS office
- Experience with core banking systems required for daily operations
Visa sponsorship available for suitable candidates without Australian work rights
What we offer
At N&M Staffing Services, we are dedicated to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Generous healthcare and retirement plans
- Opportunities for career advancement and professional development
- Collaborative and supportive team culture
- Work-life balance initiatives, such as flexible scheduling and remote work options
- Team-building activities and social events
About us
N&M Staffing Services is a leading provider of banking and financial services, with a strong presence in the Pasig City Metro Manila area. Our mission is to deliver exceptional customer experiences and drive long-term growth for our clients. As a dynamic and innovative company, we are committed to attracting and retaining top talent to support our continued success.
If you're ready to join our team and make a meaningful impact, apply now.
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