Associate Customer Service Representative

10 hours ago

Ayala Alabang, National Capital Region, Philippines onsemi Full time $9,000 - $15,000 per year
Description

JOB SUMMARY:

  • Primary interface of onsemi to external customers and vise versa.   
  • Provide customer satisfaction in processing customer orders.
  • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.  
  • Independently answer correspondence, manage, handle complaints and requests.
  • Comply with Customer Service business rules, techniques, and protocols.
Responsibilities

RESPONSIBILITIES:

  • Provide tactical support for Sales and Marketing team.
  • Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
  • Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
  • Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
  • Provide customer satisfaction in order management to maximize both the company and customer revenue.
  • Run reports using available tools and analyze the data in order to make decision and or identify trends.
  • Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
  • Drive closure of exceptional requests.
  • Respond to customer complaints, requests, and inquiries in a professional and timely manner.
  • Comply with Customer Service business rules, techniques, and protocols
Qualifications

REQUIREMENTS:

  • Bachelor's Degree in Business Management and or any Engineering related course.
  • Knowledge on basic semiconductor processes and terminologies is an advantage. 
  • Willing to work on shifting schedule (12PM-9PM) (9PM-6AM)
  • Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. 
  • Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
  • Knowledge in Salesforce CRM tool is an advantage. 

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