Associate IT Analyst II Business Systems

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time $104,000 - $130,878 per year

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Associate Analyst II, Business Systems, you will help in managing and improving our customers' online experience by picking out and configuring our various measurement devices. You will help support and maintain our product configurator, working through user issues, reflecting changes and enhancements, and ensuring that our customers have a positive experience specifying what they need from us.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

  • Troubleshoot product configuration issues experienced by our users.
  • Update business system-related products, including item creation/update, enabling of parts, item attributes and categories, and application of templates.
  • Address basic configurator issues such as rule troubleshooting, publication issues, item commoning, and attribute issues.
  • Conduct quality assurance analysis and testing of configurator changes to address actual orders for booking.
  • Participate in projects related to the configurator through rule writing, loading, testing, and publication.

Who You Are:

You have an innate desire to help ensure that our customers have the best experience by giving timely and quality support to their issues and concerns. You provide solutions while ensuring the quality of our work positively impacts on the overall user experience for our customers. You are interested in delving deeper into the numerous facets of our business, networking with people to be able to help find the best possible solution.

For This Role, You Will Need:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or any Engineering degree with a programming course in the curriculum.
  • 1 year of related support experience
  • Knowledge of Microsoft Office tools (Word, Excel, PowerPoint).
  • Basic Programming principles.

Preferred Qualifications that Set You Apart:

  • Experience in handling multiple troubleshooting tickets on a Customer Relationship Management system.
  • Experience in addressing issues from global customers.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. 

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