Associate IT Analyst II Business Systems

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Associate Analyst II, Business Systems, you will help in managing and improving our customers' online experience by picking out and configuring our various measurement devices. You will help support and maintain our product configurator, working through user issues, reflecting changes and enhancements, and ensuring that our customers have a positive experience specifying what they need from us.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

• Troubleshoot product configuration issues experienced by our users.
• Update business system-related products, including item creation/update, enabling of parts, item attributes and categories, and application of templates.
• Address basic configurator issues such as rule troubleshooting, publication issues, item commoning, and attribute issues.
• Conduct quality assurance analysis and testing of configurator changes to address actual orders for booking.
• Participate in projects related to the configurator through rule writing, loading, testing, and publication.

Who You Are:

You have an innate desire to help ensure that our customers have the best experience by giving timely and quality support to their issues and concerns. You provide solutions while ensuring the quality of our work positively impacts on the overall user experience for our customers. You are interested in delving deeper into the numerous facets of our business, networking with people to be able to help find the best possible solution.

For This Role, You Will Need:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or any Engineering degree with a programming course in the curriculum.
• 1 year of related support experience
• Knowledge of Microsoft Office tools (Word, Excel, PowerPoint).
• Basic Programming principles.

Preferred Qualifications that Set You Apart:

• Experience in handling multiple troubleshooting tickets on a Customer Relationship Management system.
• Experience in addressing issues from global customers.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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