triage staff

2 weeks ago

Quezon City, National Capital Region, Philippines Novaliches General Hospital Incorporation Full time ₱90,000 - ₱180,000 per year

A triage staff assesses patient symptoms via phone or in-person to prioritize their care based on urgency. Their responsibilities include providing medical advice, scheduling appointments, processing prescription refills, and directing patients to the appropriate level of care, acting as a key link between patients and healthcare providers. This role is crucial for streamlining patient flow and ensuring timely, appropriate care. Key responsibilities

  • Patient assessment: Listen to patients, evaluate their symptoms, and determine the urgency of their condition.
  • Care coordination: Advise on the best course of action, such as scheduling an appointment, suggesting self-care, or recommending immediate emergency attention.
  • Administrative tasks: Manage appointment scheduling, process prescription refill requests, and accurately document all consultations and treatments.
  • Communication and patient education: Act as a liaison between patients and healthcare providers, and provide patients with information on their condition and treatment options.
  • Support and resources: Refer patients to additional resources and support as needed, and serve as a resource to clinical staff.

Required skills and qualifications

  • Medical knowledge: A strong understanding of medical conditions and procedures is necessary to accurately assess and advise patients.
  • Communication skills: Must be able to communicate clearly and empathetically with patients, listen to their concerns, and provide instructions.
  • Organization and multitasking: Ability to manage a high volume of calls and tasks while staying organized and efficient, especially in a stressful environment.
  • Technical proficiency: Experience with healthcare systems, electronic health records (EHRs), and other relevant software is often required.
  • Professionalism: Maintain a high level of professionalism and be able to handle sensitive patient information with discretion.

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

  • Discounted lunch
  • Free parking
  • On-site parking
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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