Assistant Operations Manager

4 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

About the Role

We are seeking an
Assistant Manager – Operations
with strong experience in
Annuities, Life Insurance, or Group Pension
to join our client. This role requires excellent leadership, problem-solving, and communication skills, as you will be managing a team of 10–15 members while ensuring operational excellence and process improvement.

Key Responsibilities

  • Manage and develop a team of 10–15 members to achieve SLA targets.
  • Take end-to-end responsibility for process delivery and performance.
  • Conduct process training for new recruits and guide the team on complex queries.
  • Provide timely feedback on errors and conduct regular quality checks.
  • Handle process-related queries and identify training needs.
  • Ensure accurate and timely reporting to the Delivery Manager.
  • Drive process improvement initiatives to enhance efficiency and productivity.
  • Build domain knowledge through process training and accreditation.
  • Achieve 50% productivity within 6 months of joining.
  • Promote ISMS/ISO policy awareness within the team and maintain documentation.
  • Act as point of contact in the absence of the Delivery Manager.
  • Lead process migrations through remote/onsite training as required.

Qualifications

  • Bachelor's degree holder.
  • Preferred experience in
    Annuities, Life Insurance, or Group Pension
    .
  • At least
    2 years of supervisory/people management experience
    .
  • Strong logical, analytical, and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Knowledge of insurance/annuity/group pension products is highly desired.

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