Account Manager-Partner Operations-Operations

2 weeks ago

Makati City, National Capital Region, Philippines ExlService Holdings, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Description

Job Summary:

The AVP of Training will lead the development and execution of training strategies for life and annuities insurance processes within a BPO environment. This role requires a seasoned leader with a proven track record in managing training functions and a deep understanding of life and annuities insurance operations. The AVP will ensure that training programs align with organizational goals, regulatory requirements, and client expectations.

Responsibilities

Key Responsibilities:

  • Training Strategy & Execution:
  • Develop and implement comprehensive training programs for life and annuities insurance processes.
  • Collaborate with senior leadership to align training initiatives with business objectives and client requirements.
  • Monitor and evaluate the effectiveness of training programs, making adjustments as necessary to ensure continuous improvement.
  • Team Leadership & Development:
  • Lead, mentor, and manage a team of trainers and training managers.
  • Conduct regular performance evaluations and provide coaching to enhance team capabilities.
  • Foster a culture of continuous learning and professional development within the training team.
  • Curriculum Design & Delivery:
  • Oversee the design and development of training materials, including manuals, e-learning modules, and assessments.
  • Ensure training content is up-to-date, accurate, and compliant with industry standards and regulations.
  • Facilitate training sessions as needed, especially for high-priority or complex topics.
  • Compliance & Quality Assurance:
  • Ensure all training programs comply with relevant regulatory requirements and industry best practices.
  • Collaborate with compliance and quality assurance teams to integrate compliance topics into training curricula.
  • Monitor training outcomes to ensure adherence to quality standards and identify areas for improvement.
  • Stakeholder Engagement:
  • Serve as the primary liaison between the training department and internal/external stakeholders.
  • Communicate training strategies, progress, and outcomes to senior leadership and clients.
  • Address and resolve any training-related issues or concerns raised by stakeholders.

Qualifications

Qualifications:

  • Education:
  • Bachelor's degree in Business Administration, Insurance, Education, or a related field.
  • Advanced certifications in training, insurance, or related areas are a plus.
  • Experience:
  • Minimum of 10 years of experience in training and development, with at least 5 years in a leadership role.
  • Extensive experience in life and annuities insurance operations within a BPO or similar environment.
  • Proven track record of developing and implementing successful training programs.
  • Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in instructional design and adult learning principles.
  • Familiarity with e-learning platforms and training software.
  • In-depth knowledge of life and annuities insurance products, processes, and regulationss

Preferred Qualifications:

  • Certifications such as LOMA (Life Office Management Association) or equivalent.
  • Experience with digital learning tools and platforms.
  • Knowledge of performance metrics and data analysis related to training effectiveness.

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