Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

The opportunity

Join the dynamic team at Access Healthcare Services Manila, Inc. as a Customer Service Representative. In this role, you will be the voice of our healthcare clients, providing exceptional customer service and support to patients and healthcare providers. With a focus on the healthcare industry, this position offers a unique opportunity to make a meaningful impact on people's lives.

Key responsibilities

  • Respond to inbound calls from patients, healthcare providers, and other stakeholders with empathy, professionalism, and attention to detail
  • Assist customers with a wide range of inquiries, including appointment scheduling, billing, and general healthcare information
  • Accurately document all customer interactions and maintain detailed records in our customer relationship management (CRM) system
  • Escalate complex issues to the appropriate team members and follow up to ensure timely resolution
  • Actively participate in team meetings and training sessions to continuously improve customer service skills and product knowledge
  • Adhere to all company policies, procedures, and quality standards to ensure a consistent and positive customer experience

What we're looking for

  • At least 1 year of experience in a healthcare-focused call centre or customer service role
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
  • Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Commitment to providing exceptional customer service and a genuine interest in the healthcare industry
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

At Access Healthcare Services Manila, Inc., we are committed to creating a supportive and rewarding work environment for our employees. Some of the benefits you can expect include:

  • Competitive salary and performance-based bonuses
  • Comprehensive healthcare and insurance package
  • Opportunities for career advancement and professional development
  • Flexible work arrangements and a focus on work-life balance

If you are passionate about making a difference in the healthcare industry and providing exceptional customer service, we encourage you to apply for this role. Join our team and become a part of our mission to deliver exceptional healthcare solutions.

Apply now

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