Commercial and Governance Analyst

2 days ago

Quezon City, National Capital Region, Philippines Cognizant Full time

Brief Description

  • Support Commercial Solutions & Governance:
    Deliver operational support for Commercial Solutions and Governance programs within Global Deal Management.
  • Triage & SLA Management:
    Triage and manage all intake requests efficiently, ensuring timely action by relevant stakeholders within established Service Level Agreements (SLAs).
  • Reporting & Metrics:
    Generate required reports and metrics as requested by leadership.
  • Inquiry Management:
    Act as the primary point of contact for general inquiries related to the managed programs.
  • Process Development:
    Assist in developing and implementing newly defined processes and Standard Operating Procedures (SOPs) to standardize responses to inbound questions.

Qualifications & Experience

  • Education:
    Bachelor's Degree required.
  • Industry Experience:
    Minimum of 3 years in a deal support or program analyst role, ideally within a technology environment.
  • Salesforce Proficiency:
    Experience utilizing Salesforce (Salesforce Case experience is a strong bonus).
  • Process Ownership:
    Proven ability to own, manage, and deliver improvements to both manual and automated processes.
  • Stakeholder Management:
    Excellent communication, negotiation, and interpersonal skills; experienced in collaborating with stakeholders across sales, product, and engineering to enhance internal processes.
  • Autonomy & Judgment:
    Strong business judgment, analytical skills, and the ability to work independently with limited direction and minimal oversight.
  • Agility & Influence:
    Experience operating successfully in lean, fast-paced, high-growth technology companies, with a demonstrated ability to lead data-driven analyses and influence business outcomes.

Skillsets / Hiring requirements

  • Deal Flow Support:
    Multiple years of experience supporting deal structuring processes (direct contract drafting experience is not a prerequisite).
  • Software Proficiency:
    Proficient in both the Microsoft Office Suite and Google Workspace tools.
  • Salesforce Expertise:
    Comprehensive knowledge of Salesforce functionality, including Cases, Accounts, Opportunities, Reports, and Dashboards.
  • Reporting Ability:
    Ability to create and manage Salesforce reports is preferred.
  • Advisory Skills:
    Strong problem-solving skills and the capacity to provide effective advisory support to Deal Strategy teams.
  • Domain Knowledge:
    General domain knowledge in accounting principles is a preferred qualification.

Sample tasks include (but are not limited to)

  • Process Support & Optimization:
    Manage intake tickets for payment requests and follow up with Deal Strategists to remediate process gaps (e.g., missed JIRA tickets, contract errors).
  • Incentive Review:
    Review all non-standard incentive requests, identify emerging trends, and generate quarterly reports on these trends.
  • Documentation & Knowledge Management:
    Create and rigorously maintain essential documentation, including the Deal Strategy Playbook for Incentives, Standard vs. Non-standard guides, and comprehensive FAQs.
  • Advisory Role:
    Advise Deal Strategists on utilizing standard, supportable deal structures and address ad hoc inquiries efficiently.

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