Senior Commercial Analyst

2 days ago

Quezon City, National Capital Region, Philippines Cognizant Full time

Brief Description

  • Provide Frontline Program Support:
    Deliver comprehensive support for key commercial constructs and revenue commitment programs within Global Deal Management.
  • Process Development & Adherence:
    Assist in the development, implementation, and leveraging of newly defined processes and Standard Operating Procedures (SOPs) to address inbound inquiries efficiently.
  • Manage Critical Operations:
    Oversee manual, mission-critical ("keep-the-lights-on" or KTLO) processes to ensure operational continuity.
  • Administer Contract Drafting:
    Provide manual contract drafting support for the Deal Strategy team, focusing on medium-complexity agreements.
  • MFC Program Expertise & Leadership:
    Act as the Subject Matter Expert (SME) for the Minimum Fee Commitment (MFC) program—which involves clients committing to annual minimum spends—and serve as the team lead for base-level analysts.

Qualifications & Experience

  • Education:
    Bachelor's Degree required.
  • Industry Experience:
    Minimum of 3 years in a deal support role, ideally within a technology environment.
  • Process Ownership:
    Proven track record in successfully owning and delivering improvements to both manual and automated processes.
  • Stakeholder Management:
    Excellent communication, negotiation, and interpersonal skills; demonstrated ability to partner with key stakeholders across sales, product, and engineering to improve internal processes.
  • Autonomy & Judgment:
    Strong business judgment, analytical skills, and the ability to work independently with limited direction and minimal oversight.
  • Agility & Influence:
    Experience thriving in high-growth, fast-paced environments, with a demonstrated ability to lead data-driven analyses and influence business outcomes.

Skillsets / Hiring requirements

  • Sales Interaction:
    Experience collaborating with Account Executives (AEs) and efficiently triaging various deal types.
  • Adaptability & Communication:
    Strong communication skills and the proven ability to navigate ambiguous situations effectively.
  • CRM Proficiency:
    Experience utilizing Salesforce, with case management expertise preferred (administrator experience not required).
  • Operational Mindset:
    A program management mindset for effectively handling case queues and fulfilling reporting responsibilities.
  • Desired Tool Experience:
    Familiarity with Hubble dashboards is a preferred qualification ("nice to have").

Sample tasks include (but are not limited to)

  • Administer the Minimum Fee Commitment (MFC) Program:
    Provide essential manual support and operational management for the MFC program.
  • Data Extraction & Reporting:
    Extract customer data and information from systems to monitor key milestones, track MFC performance, reconcile discrepancies, and prepare weekly/monthly business reports (covering signed commitments, attainment, and shortfalls).
  • Stakeholder Communication:
    Serve as the primary contact for Account Executives (AEs), proactively sharing customer information, communicating regarding shortfalls, and facilitating next steps (invoicing, restructuring).
  • Approval & Compliance Management:
    Obtain specific approvals, manage committed contract reports, and ensure accurate tracking in Google Sheets.
  • Support & Guidance:
    Manage inbound cases in SFDC from AEs and deal strategists, maintain the #commitment-deals Slack channel for inquiries, and provide operational guidance on commitment-related requests.
  • Cross-Functional Collaboration:
    Collaborate closely with Accounts Receivable regarding shortfall collections and notifications.

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