Customer Support Specialist

2 days ago

Cubao, National Capital Region, Philippines Swift-up Full time ₱300,000 - ₱600,000 per year

About the Role

We are looking for a dedicated and customer-focused Customer Support Specialist with at least 1 year of BPO experience to join our growing team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure excellent customer experience.

Key Responsibilities

  • Handle inbound and/or outbound customer interactions via phone, email, or chat in a professional and empathetic manner.
  • Identify customer needs, provide appropriate solutions, and ensure issue resolution.
  • Escalate complex concerns to the appropriate team when necessary.
  • Maintain accurate and detailed documentation of customer interactions.
  • Meet performance targets, including response time, quality, and customer satisfaction.
  • Contribute to a positive team environment and uphold company values.

Qualifications

  • Minimum of 1 year BPO experience in customer support or related field.
  • Excellent communication skills in English (both verbal and written).
  • Strong problem-solving and active listening skills.
  • Ability to work in a fast-paced environment and adapt to shifting priorities.
  • Tech-savvy and comfortable using CRM tools, MS Office, or similar platforms.
  • Flexible to work on shifting schedules, weekends, or holidays if required.

What We Offer

  • ₱20,000 Signing Bonus
  • Competitive salary package
  • Opportunities for career growth and skills development
  • Health and wellness benefits
  • Supportive team culture and collaborative work environment

Job Type: Full-time

Work Location: In person

  • Customer Care Specialist l 20K Signing Bonus

    2 weeks ago

    Cubao, National Capital Region, Philippines Swift-up Full time ₱17,000 - ₱25,000 per year

    About the RoleThe Customer Care Specialist position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core ResponsibilitiesEnsure service delivered...

  • Sales Specialist

    1 week ago

    Cubao, National Capital Region, Philippines Twin Oaks Foods Corporation Full time ₱300,000 - ₱360,000 per year

    OVERALL MANDATESSales Specialist provide the highest level of engagement and client service excellence for target institutions and deepen key relationships in target markets.KEY DUTIES & RESPONSIBILITIES:Receives and processes all requirements of all institutional customers.Prepares all sales orders using ERP system i.e. Netsuite and provides delivery...

  • Customer Care Representative l SM Cubao

    1 week ago

    Cubao, National Capital Region, Philippines Ace Hardware Full time ₱144,000 - ₱300,000 per year

    Handles day to day inbound customer calls, orders and inquiries from various channelsInteract with customers through calls, e-mails, or chats and provide accurate, satisfactory answers to their queries and concernsSell products and place customer orders in the Order Management System.Endorses leads to the branchesMonitor OMS input completion and order...

  • Talent Acquisition Specialist

    2 weeks ago

    Cubao, National Capital Region, Philippines KNC GROUP OF COMPANIES Full time ₱104,000 - ₱130,878 per year

    KNC Group of Company a Franchisee of Jollibee Food Corporation is seeking for a highly organized and proactive Talent Acquisition Specialist that will support multiple brands under the Jollibee Foods Corporation (JFC), you will play a critical role in attracting and hiring top talent for various positions across our quick service restaurant (QSR) brands....

  • Back Office Support

    2 days ago

    Cubao, National Capital Region, Philippines High Market Online Trading Corp. Full time ₱15,000 - ₱30,000 per year

    High Market is looking for BACK OFFICE STAFFDuties and Responsibilities:Assist in maintaining and monitoring of inventoryMonitor and adhere to order processesAssist customerReceive and process incoming orders accurately and efficientlyRequirements:Fresh graduate or high school graduateExperience is an advantage but not requiredProficient in using computer...

  • Compensation and Payroll Specialist

    4 days ago

    Cubao, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Compensation and Payroll Specialist is responsible for managing the end-to-end payroll process and ensuring the accurate and timely compensation of employees. This role requires a strong understanding of payroll systems, Philippine labor and tax regulations, and general HR practices.Key Responsibilities:Manage and process end-to-end payroll...

  • HR Specialist

    2 days ago

    Cubao, National Capital Region, Philippines Philteq Enterprise Incorporated Full time ₱900,000 - ₱1,200,000 per year

    HR Specialist (Compensation and Benefits)Duties and ResponsibilitiesCertify that employee payroll and benefits records are up to dateEnd-to-end payroll processingManagement of leave credits to ensure the accuracy and timeliness of salary paymentsCommunicate with benefits providers to process enrollment, renewal, and management of benefit programs mandated by...

  • Senior Logistic Specialist

    2 weeks ago

    Cubao, National Capital Region, Philippines Offshore Business Processing Full time ₱20,000 - ₱30,000 per year

    Apply now, get a 20K signing bonusIf you're looking for a role where your skills actually matter, your growth is actively supported, and your daily efforts are seen and valued, then this opportunity is for you.Job SummaryWhat This Role Offers YouWorking with us means being part of a team that gets things done—and enjoys the journey. You can expect:HMO on...

  • Order Management Officer

    1 week ago

    Cubao, National Capital Region, Philippines IMS Global Enterprises Inc. Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesOrder Processing (PR → PQ → PO)· Convert approved Sales Orders into Purchase Requests (PRs) in SAP/ERP.· Prepare Purchase Quotations (PQs) for in-house brands/inbox items.· Coordinate with the Sourcing Specialist for PQs requiring vendor-sourced items.· Maintain accuracy of purchase details (pricing, vendor codes, terms, delivery...

  • E-Commerce Specialist

    2 weeks ago

    Cubao, National Capital Region, Philippines Lightforce Corporation Full time ₱695,000 per year

    Manage day-to-day operations of our e-commerce websites (Shopee & Lazada).Monitor website performance and user experience.Analyze sales performance, customer behavior, and site analytics to make data-driven decisions.Coordinate inventory levels with warehouse or fulfillment teams to ensure product availability.Prepare & pack orders made in E-commerce...