Senior IT Helpdesk Support

4 days ago

Philippines DBOS Full time ₱600,000 - ₱1,200,000 per year

We are looking for a Senior IT Helpdesk Specialist to work for an Australian Account

Responsibilities:

  • Management of user accounts and mailboxes.
  • Maintenance of system registration and user security access.
  • Desktop application deployments, software version control and configuration.
  • Fault finding of user problems.

Core to the role are the following behaviours:

  • Exceptional communication skills both spoken and written.
  • The ability to patiently work through a users problems and find solutions.
  • Great teamwork mindset they will be working closely with the infrastructure and development teams as well as the rest of the business.
  • A proactive approach, always looking to make improvements.

Job Qualifications:

  • Prioritizing a customer-centric approach is crucial for the swift and professional resolution of user issues. Patience and empathy stand out as valuable attributes.
  • Proficient in independently analysing and resolving simple technical problems, employing a logical and methodical approach to issue resolution.
  • Adept at documenting support activities through ticketing systems to uphold a comprehensive record of issues and resolutions.
  • Possesses a foundational understanding of computer hardware, software, and operating systems, coupled with familiarity in common applications and troubleshooting procedures.
  • Brings forth demonstrated experience in a help desk role.

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