Office Customer Relation Specialist

3 days ago

Cubao, National Capital Region, Philippines Gate Security Services Full time ₱144,000 - ₱360,000 per year
  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers' issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.

Job Type: Full-time

Pay: Php19,000.00 per month

Work Location: In person

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