Engage, Assist, Inspire — CSR for Social Media Account

1 week ago

Pasig, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱250,000 - ₱500,000 per year

The opportunity

Become a Customer Service Representative (CSR) at MM Royalcare Marketing Services Inc. and play a key role in providing exceptional customer service for our social media accounts. As a CSR, you will be responsible for engaging with customers, assisting them with their inquiries, and inspiring them to continue using our services.

What you'll be doing

  • Respond to customer inquiries and concerns through various social media channels in a timely and professional manner
  • Provide accurate and helpful information to customers, addressing their needs and resolving any issues they may have
  • Contribute to the development and maintenance of our social media presence by creating engaging content and interacting with our followers
  • Collaborate with the marketing team to ensure consistent brand messaging and exceptional customer experiences
  • Identify and escalate any complex or sensitive issues to the appropriate team members
  • Continuously strive to improve customer satisfaction and loyalty

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly, empathetic, and professional manner
  • Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns
  • Experience in a customer service or social media management role, preferably in the call centre or contact centre industry
  • Proficiency in using social media platforms and customer relationship management (CRM) tools
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • A passion for providing exceptional customer experiences and a genuine interest in our products and services

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits, including medical, dental, and life insurance
  • Opportunities for career development and growth within the company
  • A supportive and collaborative work environment with a focus on work-life balance
  • Ongoing training and development programs to enhance your skills and knowledge

About us

MM Royalcare Marketing Services Inc. is a leading provider of marketing and customer service solutions for businesses in the Philippines. Our mission is to help our clients build strong relationships with their customers and achieve their business goals. With a talented team of professionals and a commitment to excellence, we strive to deliver exceptional service and innovative solutions that set us apart in the industry.

Apply now and join our team as a Customer Service Representative for our social media accounts

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