Property Maintenance Officer

About Brainbox

Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

Qualifications and Attributes

• At least 2 years of experience in strata management or property management, or in a similar role
• Any relevant bachelor's degree
• Experience in strata property management in maintenance and accounts is required
• High attention to detail and accuracy in administrative tasks
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and residents
• Proficiency in Microsoft Office applications and ability to learn new software quickly

Duties and responsibilities

Maintenance

• Issue quote requests from Property IQ following council or Strata Manager instruction
• Follow up quotes if not received in reasonable timeframe
• Receive quotes and file reports
• Provide quotes and necessary information to Strata Manager for submission to council
• Issue work orders from Property IQ for urgent maintenance or following council or Strata Manager instruction
• Following up contractor for updates if work not complete in reasonable time frame
• Receiving, filing and referring Service Reports to Maintenance Manager
• Create logs in ResVu for all open maintenance items
• Actively seek updates from relevant parties and update logs as updates become available
• Close logs once item is completed
• Manage the Maintenance Inbox

Accounts

• Receiving requests
• Issuing invoices for payment
• Checking payment received
• Ensuring s110 charges as per contract are paid
• Issuing s110 certificate
• Following up Settlement Agent for settlement advice
• Passing settlement advice on to Community Services Manager
• Adding new creditors into Property IQ
• Updating existing creditors if details change
• Invoicing on-charges to lot owners
• Invoicing on-charges to external parties (eg. builders/developers)
• Monitor the accounts inbox

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Job Type: Full-time

Ability to commute/relocate:

• Angeles City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?
• What is notice period?

Experience:

• strata management: 2 years (Preferred)
• Australian client: 1 year (Preferred)

Work Location: In person