Property Management

Property Management Repairs Administrator

Are you passionate about training and eager to be part of a growing team of virtual assistants supporting a leading Australian real estate company?

Join our teamas a Property Management Repair Administrator and be part of a collaborative environment that blends the best of the Philippine and Australian work cultures.

YourVA is a BPO company providing virtual assistant services to the Australian real estate industry, specializing in delivering innovative solutions tailored to meet the needs Australian real estate industry.

Job Title: Property Management Repairs Administrator

responsible for coordinating and assisting property managers to manage and follow up repair requests and outstanding quotes across the property manager's portfolio

Location: Block 7 Lot 5 & 6, Fil-Am Friendship Highway, Cutcut, Angeles City, Pampanga

Reports To: Property Management Department Head

Work Setup: Office-based, Full-time

Responsibilities

• Communicate openly and transparently with tenants regarding maintenance procedures and timelines.
• Assists the property manager in contacting tenants to determine the exact nature of their repair request
• Ensures compliance with notice periods, requirements, and record-keeping.
• Assessing the urgency vs non-urgency and impact of each maintenance issue
• Keeping detailed records of maintenance activities and repairs.
• Liaises clearly with tenants, tradespeople, and property managers
• Ability to deal with repair issues quickly and effectively, especially in emergencies.
• Strong organisational skills for managing multiple properties, repairs, tenant records.
• Keen to details for you may need to cross-check invoices, quotes, and work orders for accuracy.

Requirements

• Customer Service Focus- Ability to maintain good tenant relationships.
• Keen to details for the need to cross-check invoices, quotes, and work orders for accuracy
• Organisations skills for managing multiple repair jobs, quotes, and follow-ups simultaneously
• Excellent communication skills to clearly communicate with tenants, tradespeople, and property managers
• Ability to prioritise based on tenancy needs and working within legislative requirements and property manager instructions
• Knowledgeable in property software is a plus but NOT required (e.g., PropertyMe, Property Tree, Console Cloud
• Previous experience in property management, leasing, or a related field is a plus (but not required)
• Experience in property management is NOT required, but it's a plus
• Fresh graduates and senior high school graduates are welcome to apply

Working Hours

• Monday to Friday, 6:00 AM – 3:00 PM
• 8-hour day shift
• Fixed Weekend Off

Compensation & Benefits

• Monthly salary (to be discussed during the interview)
• 13th month pay
• Bonus pay
• Mandatory government benefits (SSS, PhilHealth, PAG-IBIG)
• Paid Time Off:
• Service Incentive Leaves (SIL)
• Paid Australian holidays
• Free office snacks
• Opportunities for training, promotion, and annual pay increase

Company Culture & Work Environment

• Our company culture is all about good vibes, great leadership, and fostering a supportive and fun environment. We believe in celebrating each other's successes, whether it's with birthday treats, team lunches, or simply sharing a laugh during regular lunch-outs.
• We value skills and hands-on experience over traditional educational qualifications.
• We foster an environment where teamwork is built, with a focus on respect, and continuous learning, we're dedicated to helping each team member thrive.

If you're ready to elevate your career and experience the best of Philippine and Australian work culture, we want to hear from you

What's it like working with us?

• The team is treated as an extension of the Australian business, not just back-end support
• There are real opportunities to grow and be recognised within the partnership
• We believe that character, attitude, and a passion for growth outweigh any resume—because the right mindset can shape success far beyond what's written on paper
• The work we do as Virtual Assistant directly impacts real clients and properties in Australia

Application Details

Supplemental Questions:

• What CRM tools are you familiar with?

Language:

• English (Required)

Commute:

• Applicants should be able to reliably commute to Angeles City 2009 or be planning to relocate before starting work

Job Type: Full-time, In-person